Trust & Safety Threat Investigations Analyst

We're looking for a Threat Investigations Analyst to join our growing Proactive Trust & Safety (T&S) team. In this role you will use your technical acumen, problem-solving skills and inquisitive mindset to investigate and analyze Terms of Service and Community Guidelines violations, including those involving sensitive content. You will use the insights you derive to build automated detection and enforcement rules, propose innovative safety mitigations, improve operational efficiency, and make recommendations for safety-oriented policy and product enhancements. You will work closely with cross-functional partners, particularly those on the Product and Engineering teams, and be responsible for tracking key metrics that measure our progress. What you'll do: • Leverage data analysis tools and query databases to conduct Terms of Service and Community Guidelines investigations, gather and analyze data and trends to draw out key insights, and document them in a way that is digestible for diverse cross-functional teams. • Identify emerging abuse trends and vectors, and develop mitigation proposals, including automated enforcement as well as policy, process, and product improvements • Build automated detection and enforcement rules, and maintain the rules to ensure accuracy and compliance • Adopt and apply LLM-based approaches to scale work and expand detection capabilities • Measure progress and monitor trends through metrics that reflect mitigations' effectiveness and safety impact • Work with scaled review teams as necessary to ensure seamless support for scaled safety, including training and ongoing calibration • Provide training and guidance to other T&S and cross-functional team members on detection and prevention techniques • Enhance and streamline the team's work through the identification of opportunities to improve internal investigation and detection tools Knowledge, Skills & Abilities: • Ability to analyze, manipulate, and identify insights from quantitative and qualitative data; create visuals, dashboards, and reports to effectively communicate your insights (ideally using Looker, Tableau, or other similar programs); and make data-informed decisions • Excellent problem-solving and critical thinking skills with strong attention to detail • Ability to concurrently manage multiple high-priority projects end to end • Strong work ethic and demonstrated ability to work both independently and with peers • Skilled at exercising high-level judgment and navigating ambiguity in a fast-paced, dynamic environment • Excellent verbal and written communication skills, including the ability to describe technical implementations or analyses to a non-technical audience in an effective manner • Knowledge of emerging online abuse trends, adversarial behaviors, and industry approaches to platform safety Minimum Qualifications: • BA/BS degree or equivalent work experience • 4+ years of relevant experience in abuse detection, enforcement, and/or investigations • 2+ years of experience applying SQL in investigations work, including independently querying large datasets, joining multiple data sources, and identifying trends, patterns, and anomalous behavior • 2+ years of experience in data analysis and visualization, including identifying trends and drawing insights from quantitative and qualitative data • Comfort working within a content moderation environment with frequent exposure to sensitive content • Flexible working hours: ability to work evenings and/or weekends on occasion if the need arises Preferred Qualifications: • Experience with Python or other scripting languages • Experience developing scalable safety solutions • Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product • Experience with LLM prompt engineering or LLM agent development • Experience building and maintaining data pipelines Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. Compensation In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position.These pay zones may be modified in the future. Zone A (CA, WA, NYC): The base salary range for this position is $118,000-$176,000 annually. Zone B: The base salary range for this position is $112,000-$167,000 annually. Zone C: The base salary range for this position is $100,000-$150,000 annually. This position is eligible for equity in the form of RSUs. If you believe this job description is missing required pay transparency information, please submit a report through this form:Job Description Pay Range Disclosure