About the roleAs a Director of Commercial Transportation Claims at Reserv, you will be responsible for a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios.
Who you are- Highly motivated and growth-oriented
- Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation.
- Experienced in reviewing and analyzing contracts
- Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader. You exercise empathy and patience towards everyone you interact with
- Sense of urgency - at all times. That does not mean working at all hours
- Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
- Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
- Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture
- Anti-status quo. You don't just wish things were done differently, you action on it
- Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
- And did we mention, a sense of humor. Claims are hard enough as it is.Tr
What we needWe need you to do all the things typical to the role:
- Manage a unit of Commercial Transportation claims professionals at the management and desk level.
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
- 10+ years in insurance claims management experience in Commercial Transportation
- 5+ years management experience with preference for experience managing in a remote environment
- 5+ years of detailed coverage analysis and policy interpretation is a plus
- Active home state adjusters license
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
