7+ years managing corporate travel and expense programs, including 2 years in management
Proficient in travel and expense systems (Navan, Concur, GDS) and workplace tools (Confluence, Workday, JIRA)
Experience with travel agency RFPs and managing private jet logistics
Tech-savvy with skills in workflow automation and project management
Detail-oriented with the ability to prioritize in a fast-paced environment
Strong communicator across management levels and functions
Customer service-oriented with a professional demeanor
Bachelor's degree required
Responsibilities
Lead and mentor a global travel team to foster collaboration and high performance
Own and evolve the global travel program and expense policies
Develop a self-serve travel experience for employees using next-gen technology
Analyze travel data for trends and act as a business partner to key stakeholders
Manage the expense process and tool configuration, partnering with Finance
Build relationships with travel suppliers and negotiate competitive rates
Create internal communications and training to influence traveler behavior
Ensure excellent travel solutions and support for employees and guests
Monitor travel risks and communicate changes proactively
Coordinate office visit logistics with regional teams
Engage in professional development through industry events
Benefits
Discretionary bonus eligibility
Medical, dental, and vision insurance
HSA, FSA, and Dependent Care options
Employer Paid Group Term Life and AD&D Insurance
Voluntary Life & AD&D insurance
Paid vacation plus paid holidays
Retirement plan with employer match
Paid parental leave
Wellness Programs
Full Job Description
We9re hiring a Travel Manager, based in Chicago or New York, to own Jump9s global travel product and lead a global travel team. You9ll sit within Global Workplace Services alongside our regional Workplace Services Managers and partner closely with global People Ops teams. We9re looking for a resourceful self-starter who thrives in a fast-paced environment, collaborates easily at every level, and brings ideas to make things better.
What You9ll Do:
You9ll lead a global travel team, with a team member in each region, and partner with colleagues across the global Workplace Services function as projects and team needs require. Together, you9ll:
Team Leadership - Manage and mentor your regional travel team, fostering growth, collaboration and high performance
Travel & Expense Policy - Own the global travel program and the firm9s travel and expense policies end to end, setting direction with the Director of Workplace Services and adjusting as the business evolves
Self-Serve Travel Product - Lead the build of a self-serve experience where employees confidently book travel and manage expenses on a next-generation tech stack, automating processes and workflows to remove friction
Data & Business Partnership - With your team, analyze travel and expense data for trends and savings; act as a travel business partner to key managers, business leaders and influential stakeholders, providing bespoke data on their teams9 travel so they can make decisions that drive business impact
Expense Management - Own the expense process and tool configuration end to end, including Concur and Navan, with your team serving as expense admin approvers; partner with Finance on reimbursement, forms of payment and transactions
Supplier Management - Build strong relationships with travel agencies, airlines, hotels and vendors; negotiate competitive rates and services
Traveler Communications & Training - Create internal marketing, comms and trainings that influence traveler behavior, educate travelers on best practices for the business, introduce new products, tools and services, and support change management
Traveler Support - Make sure your team delivers great travel solutions for employees, candidates, relocations, guests and consultants; step in on escalations
Travel Risk - Monitor travel restrictions and risk, and communicate changes proactively to the firm
Office Visit Coordination - Share traveler volume with regional Workplace Services Managers and People Ops to ensure productive, enjoyable office visits
Professional Development - Attend industry conferences, webinars and trainings to stay ahead in travel management
Other duties as assigned or needed
Skills You9ll Need
At least 7+ years managing corporate travel and expense programs, including at least 2 years in a management role
Proficiency with travel and expense systems (e.g., Navan, Concur, GDS), workplace tools (e.g., Confluence, Workday, JIRA) and Excel, Word and PowerPoint
Experience with travel agency RFPs and implementations, and managing private jet suppliers and logistics
Tech-savvy, with proven skills in workflow automation, project management and creative problem-solving
Detail-oriented and able to prioritize and work independently in a fast-paced environment with ad hoc demands
Clear communicator who collaborates across management levels, functions and regions
Strong customer service orientation, professional appearance and a sense of humor
Genuine curiosity, empathy and a desire to learn and grow
Reliable availability, including being onsite 5 days per week and evenings/weekends as needed
