High school diploma or equivalent with 3-5 years of relevant travel coordination experience.
Experience in fast-paced corporate travel environments.
Hands-on experience with Concur, DTS, or similar travel management systems.
Proficient in maintaining travel data and processing authorizations and expense reports.
Knowledge of corporate travel policies and compliance requirements.
Strong organizational, customer service, and communication skills.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Word.
Responsibilities
Coordinate all aspects of domestic and international travel, including airfare and accommodations.
Create and maintain travel authorizations and expense reports, ensuring data accuracy.
Review and process travel expenses, resolving any reimbursement issues.
Manage travel changes, cancellations, and emergency accommodations.
Act as the primary contact for travelers regarding policies and systems.
Collaborate with various departments to communicate travel status and support mobility.
Maintain travel documentation for reporting and audit readiness.
Identify and implement improvements to travel processes and traveler experience.
Benefits
Opportunity to support mission-critical travel operations worldwide.
Engagement with a diverse team across multiple departments.
Potential for professional growth in travel coordination and management.
Access to a structured environment with established travel policies.
Contribution to enhancing the travel experience for military families.
Full Job Description
The Military Family Life Counseling Program (MFLC) is seeking a detail-oriented and customer-focused Travel Coordinator to support domestic and international travel that is geographically dispersed, serving mission-critical locations worldwide.
The program is seeking a candidate who has experience supporting corporate travel operations using an enterprise travel management system such as Concur Travel & Expense, Defense Travel System (DTS), or a comparable platform. This role is responsible for coordinating end-to-end travel, maintaining accurate travel records within the system of record, processing travel authorizations and expenses, and ensuring travelers receive timely, compliant, and customer-focused support throughout the travel lifecycle.
*This position requires U.S. Citizenship
Primary Responsibilities
Coordinate end-to-end domestic and international travel, including airfare, lodging, rental vehicles, corporate housing, and ground transportation using Concur, DTS, or a comparable travel management system.
Create and maintain travel authorizations, traveler records, expense reports and any updates to tracking documents while ensuring accurate data within the system of record.
Review and process travel expenses, resolve reimbursement issues, and ensure compliance with company policies and travel regulations.
Serve as the primary point of contact for travelers by guiding travel policies, travel benefits, expense reporting, and travel systems.
Partner with Operations, Finance, Human Resources, Logistics, and program stakeholders to communicate travel status and support workforce mobility.
Maintain accurate travel documentation to support reporting, financial accountability, and audit readiness as requested.
Identify opportunities to improve travel processes, operational efficiency, and the overall traveler experience.
Qualifications
High school diploma (or equivalent) with 3 to 5 years of relevant experience supporting corporate travel operations or travel coordination.
Must have experience coordinating end-to-end corporate travel in a fast-paced environment.
Must have hands-on experience using Concur, DTS, or another enterprise travel management system.
Must have experience maintaining travel data within a system of record and processing travel authorizations and expense reports.
Working knowledge of corporate travel policies, reimbursement processes, travel benefits, and compliance requirements.
Strong organizational, customer service, problem-solving, and communication skills with the ability to manage multiple priorities.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Preferred Qualifications
Experience supporting a geographically dispersed workforce or government contractor environment.
Familiarity with Joint Travel Regulation, Fly America Act, or other government travel regulations.
Military, military spouse, Veteran, or Department of War travel support experience HIGHLY preferred.
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