Full Job Description
(Tampa, FL) Exol is seeking a Transportation Senior Analyst, Supplier & Retailer Appointment to coordinate pickup and delivery appointments for an assigned DC/POD. This role serves as the primary transportation contact for suppliers, delivery locations, retailer scheduling teams, and related stakeholders to ensure appointment windows support the approved transportation plan and customer commitments.
The Analyst will work in Manhattan TMS, retailer and supplier portals, and related operating systems to request, confirm, maintain, and communicate appointments; resolve scheduling conflicts; and protect shipment flow from pickup readiness through final delivery. The ideal candidate combines strong organization, customer-facing communication, urgency, accuracy, and discipline follow-through.
What you'll do
37Supplier Pickup Appointment Coordination: 7Coordinate supplier pickup scheduling and shipment readiness, validate load requirements, and address scheduling risks to support transportation plan execution.
37Retailer & Delivery Appointment Management: 7Oversee retailer appointment scheduling, delivery requirements, and compliance with customer-specific receiving processes and constraints.
37Schedule Alignment & System Accuracy: 7Align transportation schedules with operational plans, ensure data accuracy in Manhattan TMS, and proactively address appointment and shipment exceptions.
37Appointment Exceptions & Service Recovery: 7Resolve and oversee transportation scheduling and delivery exceptions, lead recovery actions, and drive operational improvements through issue resolution and root cause analysis.
37Performance, Communication & Continuous Improvement: 7Communicate shipment status and risks, track appointment performance, and support continuous improvement initiatives to improve service reliability.
What you'll we need
37Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related field preferred or equivalent industry experience.
37Minimum of 5 years of experience in transportation scheduling, appointment management, logistics coordination, transportation operations, or customer service.
37Working knowledge of pickup and delivery appointment processes and time-sensitive transportation execution.
37Experience using transportation management systems, scheduling platforms, ERP systems, or similar operational tools.
37Strong communication, organization, attention to detail, and problem-solving skills.
37Proficiency with Microsoft Excel, Outlook, and other collaboration tools.
Preferred
37Experience supporting retailer consolidation, cross-dock, multi-stop, inbound, or appointment-driven transportation operations.
37Experience with Manhattan TMS, retailer scheduling portals, or supplier appointment systems.
37Familiarity with EDI/API-enabled scheduling workflows, Proof of Delivery requirements, detention drivers, and transportation service metrics.
37Experience working in high-volume transportation, logistics, 3PL, or retail supply chain environments.
Environment
37Up to 25% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
37The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
37This position is based in Tampa, FL.
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The base range for this position in the posted location is $77,000.00 - $105,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.