Department: Transportation DepartmentSalary: $77,358.00 - $111,201.54 Commensurate with Experience
SUMMARY
The Charlotte Department of Transportation (CDOT) is seeking a Transportation Planner to lead and advance the city’s Shared Micromobility Program within the department's Mobility Planning Division. This position leads city oversight and administration of Charlotte’s permitted, privately operated dockless e-scooter and e-bike program, including operator compliance, program evaluation, policy development, and coordination of parking infrastructure. Working closely with staff across the city and external partners, the selected candidate will lead policy and program development for shared micromobility, conduct GIS and data analysis, assist with communications and stakeholder engagement, and lead planning and implementation of micromobility parking corrals.
Shared micromobility is an important component of Charlotte’s vision of safe and equitable mobility as outlined in the city’s adopted Strategic Mobility Plan (SMP) and Charlotte’s commitment to Vision Zero. CDOT is seeking a dedicated team member who has planning and implementation experience related to active transportation and who will champion the benefits of a program serving nearly one million trips each year for users of electric bicycles and scooters in the Queen City.
MAJOR DUTIES AND RESPONSIBILITIES:
Shared Mobility Program Administration
- Serve as the primary City point of contact for permitted shared mobility operators, maintaining regular communication and working relationships with private partners.
- Monitor operator compliance through data review, field observations, and complaint tracking; document deficiencies, coordinate corrective actions, and recommend further action under permit requirements when needed.
- Coordinate with operators on special events and operational needs.
- Manage updates to permit requirements and program rules.
- Manage and track invoicing, program revenue, and required operator reporting.
- Coordinate operators’ permit applications and renewals; review required documentation and maintain program records in collaboration with appropriate city staff.
Policy & Program Development
- Develop and implement new policies and programs to improve the effectiveness and utilization of shared micromobility in Charlotte.
- Manage and analyze operator data, GIS information, field observations, and public feedback to evaluate ridership, device availability, parking compliance, equitable access, and progress toward program goals.
- Coordinate with operators, software vendors, and city technology staff to address data quality, reporting, and appropriate handling of program data.
- Prepare periodic performance summaries, maps, presentations, and recommendations to inform program improvements and communicate results to city leadership and stakeholders.
- Identify opportunities to:
- Improve vehicle distribution, availability, and accessibility throughout the community.
- Improve parking and vehicle management.
- Expand access to shared micromobility.
- Reduce costs to city administration and to end users to improve program efficiency.
Communications & Stakeholder Coordination
- Prepare information and coordinate responses to inquiries from City Council, constituents, internal city partners, event teams, and other stakeholders; create and deliver. presentations communicating shared micromobility operations, concerns, and program benefits.
- Monitor operator implementation of Community Access Program commitments, evaluate participation and barriers to use, and coordinate improvements with operators and community partners.
- Coordinate public education with operators and city communications staff on responsible riding, proper parking, program access, and reporting concerns.
- Coordinate with internal partners to address operational issues and incorporate shared mobility into broader City initiatives and events.
- Respond to complaints and operational concerns and follow through with operators on corrective actions and best practices, including vehicle staging and parking.
- Lead and participate in engagement initiatives to promote shared mobility and increase access and awareness, including occasional night and weekend events.
Shared Micromobility Infrastructure Planning & Development
- Lead planning and implementation of micromobility parking corrals.
- Perform routine field evaluations to monitor parking and deployment conditions.
- Use shared micromobility management software and other available input and data to identify locations with high parking demand and prioritize future corral locations.
- Working closely with partners on city staff, program the implementation and construction of parking corrals that support accessibility of devices and best practices for management of deployment and parking.
KNOWLEDGE, SKILLS, & ABILITIES:
- Demonstrated working knowledge of the principles and practices of urban and transportation planning.
- Ability to develop, interpret, and administer transportation policies and ordinance requirements and revisions.
- Project management skills and thorough understanding of active transportation facility planning, design, and implementation techniques.
- Ability to diplomatically and effectively address concerns from residents, elected officials, various departmental managers, and outside agencies.
- Ability to use common desktop computer applications for word processing, spreadsheets, presentations, publishing, electronic mail, internet research, billing, financial compliance, communications, etc.
- Proficiency in ArcGIS for geospatial data analysis and production.
- Familiarity with shared micromobility management platforms and data-sharing standards, such as Mobility Data Specification (MDS), and the ability to use these tools for program monitoring, analysis, and compliance.
- Ability to understand and effectively use data for mobility-related analyses and mapping.
- Ability to address controversial and emerging issues in the community on a regular basis.
- Ability to establish and maintain effective public relations and working relationships.
- Experience as a regular user of active transportation, micromobility, and transit.
- Excellent oral and written communication skills.
MINIMUM QUALIFICATIONS:
- Bachelor's Degree with five years of relevant work experience
OR
- Master's Degree with three years of relevant work experience
PREFERRED QUALIFICATIONS :
- Master's degree in Urban Planning, Transportation Engineering, or a related field
- Certified Planner (AICP) and/or Professional Engineer (PE)
- Direct experience with shared micromobility, permit administration, operator/vendor oversight, or transportation program management
- Experience with Vision Zero, Safe System, or active transportation planning
PHYSICAL REQUIREMENTS:
The position involves a combination of office-based work and periodic field activities related to shared micromobility program administration and parking infrastructure planning.
Office and computer work: Ability to use a computer and standard office equipment, review documents and maps, analyze data, and prepare reports, presentations, and other written materials. Work may involve extended periods of computer use.
Communication: Ability to exchange information effectively with coworkers, operators, members of the public, and other stakeholders through in-person meetings, telephone, and electronic communication.
Fieldwork and site inspections: Ability to travel to and evaluate micromobility parking locations, observe operating conditions, and assess parking compliance and pedestrian accessibility. Fieldwork may involve walking and standing for varying periods and navigating sidewalks, curb ramps, paved paths, and other public-right-of-way environments.
Lifting up to 70 lbs., pulling, and moving equipment: Ability to occasionally lift, pull, push, or reposition shared micromobility devices, including electric scooters and bicycles, as needed to support program operations, parking assessments, or related activities.
·Outdoor work: Ability to conduct occasional field observations outdoors in varying weather conditions and in environments with pedestrian, bicycle, and vehicular traffic, while following applicable safety procedures.
Meetings and presentations: Ability to participate in meetings, deliver presentations, and engage with stakeholders in an office or other designated meeting environment.
Mobility within the workplace: Ability to move between office locations, meeting spaces, and field sites as required by assigned duties, using available transportation arrangements and reasonable accommodations where applicable
HOW TO APPLY
Apply online.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
