Bachelor's degree in Supply Chain, Logistics, Transportation, or related field, or equivalent experience.
5-7+ years of progressive experience in transportation, logistics, or supply chain management.
Experience supporting retail and eCommerce fulfillment operations.
Proven track record managing large-scale parcel networks and carrier relationships.
Strong skills in cost-benefit analysis and identifying areas for service and cost improvements.
Responsibilities
Manage daily outbound transportation operations to meet service levels and cost targets.
Develop and monitor transportation metrics for evaluating service, cost, and efficiency.
Identify operational risks and performance gaps to optimize service and reduce costs.
Plan and execute transportation programs for Torrid's eCommerce and retail businesses.
Manage relationships and contracts with parcel carriers and logistics partners, including improvement initiatives.
Collaborate with logistics and distribution leadership to enhance transportation operations.
Partner with freight payment and audit providers to ensure accurate transportation spending.
Participate in business reviews, providing insights and recommendations to senior leadership.
Stay updated on transportation industry trends that could impact the business.
Lead and mentor direct reports and associates through development opportunities.
Benefits
Comprehensive medical, dental, and vision plan.
401K with company match and life insurance.
Short-term disability coverage and paid time off, including holidays.
Dynamic work environment fostering innovation and skillset development.
Perks such as quarterly bonuses, a 50% associate discount, tuition assistance, childcare discounts, and employee warehouse sales.
Full Job Description
As Torrid's Transportation Manager, you will lead Torrid's U.S. inbound and outbound transportation operations, overseeing the movement of product from domestic and international vendors through the distribution center and ultimately to stores and eCommerce customers. This role is responsible for optimizing service, cost, capacity, and carrier performance while ensuring shipments meet business needs and established SLAs. Partnering cross-functionally with Distribution, Stores, Finance, Procurement, Merchandising, Compliance, and other key teams, the Transportation Manager will drive continuous improvement across Torrid's transportation network while building strong relationships with internal teams and external logistics partners.
What You'll Do:
Manage day-to-day outbound transportation operations, ensuring service levels, cost targets, and carrier SLAs are achieved.
Develop and monitor key transportation metrics and reporting to evaluate service, cost, efficiency, and overall network performance.
Proactively identify operational risks, performance gaps, and opportunities to improve service, increase efficiency, and reduce costs.
Plan and execute transportation and logistics programs supporting Torrid's eCommerce and Retail businesses.
Manage relationships and contracts with parcel carriers, 3PLs, and logistics partners, including business reviews and continuous improvement initiatives.
Partner with the Director of Logistics and Distribution Center leadership to optimize transportation operations, processes, and DC integration.
Partner with Torrid's third-party freight payment and audit provider to ensure transportation spend is accurate and effectively managed.
Participate in weekly, monthly, quarterly, and annual business reviews, providing performance insights and recommendations to senior leadership.
Stay current on U.S. and global transportation industry trends, events, and developments that may impact the business.
Lead, coach, and develop direct reports and other associates through training, feedback, and development opportunities.
What You'll Need:
Bachelor's degree in Supply Chain, Logistics, Transportation, or a related field, or equivalent experience.
5-7+ years of progressive experience in transportation, logistics, or supply chain management.
Demonstrated experience supporting retail and eCommerce fulfillment operations.
Strong experience conducting cost-benefit analysis and identifying opportunities to improve service and reduce transportation costs.
WHAT YOU'LL GET:
A competitive benefits package including medical, dental, vision, 401K with company match, life insurance, short-term disability, paid time off and paid company holidays.
A dynamic and progressive work environment with opportunity for innovation and skill set development
Additional perks include quarterly bonus potential, associate discount 50%, tuition assistance program, childcare discount program, associate warehouse sale, etc.
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About Torrid
Torrid LLC is an American women's retail chain formerly owned by Hot Topic. While it is still owned by Sycamore Partners, owners of Hot Topic, in 2015 the company branched off to become Torrid, LLC. The store offers plus-size clothing and accessories for women size 10-30. Torrid began operations in April 2001.
