JOB DESCRIPTIONPurposeThe Manager, Transportation is responsible for the overall leadership and management of transportation operations within a designated region or market. This role oversees all aspects of delivery operations, including driver management, route optimization, safety compliance, and customer service, while driving operational excellence and ensuring customer satisfaction.
Responsibilities- Lead and manage a team of drivers, driver helpers, and dispatchers.
- Conduct performance reviews, address employee concerns, and identify opportunities for team development.
- Foster a safe and productive work environment for all team members.
- Operational Excellence:
- Oversee daily delivery operations, ensuring on-time delivery, customer satisfaction, and compliance with all regulations.
- Optimize delivery routes, schedules, and driver assignments to minimize costs and maximize efficiency.
- Monitor key performance indicators (KPIs) and identify areas for improvement in operational performance.
- Safety & Compliance:
- Ensure compliance with all relevant safety regulations, including DOT regulations, Hours of Service, and vehicle maintenance requirements.
- Investigate and address any safety incidents or accidents.
- Promote a strong safety culture within the transportation team.
- Customer Service:
- Build and maintain strong relationships with customers.
- Address customer concerns and resolve delivery issues promptly and professionally.
- Ensure high levels of customer satisfaction with delivery services.
- Financial Management:
- Manage transportation budgets, control costs, and identify opportunities for cost reduction.
Skills- Leadership & Management: Strong leadership and mentorship skills with the ability to motivate, guide, and develop a high-performing team.
- Communication & Interpersonal Skills: Excellent written and verbal communication and interpersonal skills.
- Problem-solving: Strong analytical and problem-solving skills with the ability to identify and resolve operational challenges.
CertificationsEducationBachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
Experience7+ years of experience, of which at least 2 leading a team
Physical Demands- While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
- The employee is frequently required to sit and reach with hands and arms.
Travel Requirements0-25%
ADDITIONAL INFORMATIONThis Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This Job Requisition is for an existing vacancy.
