Transportation & Logistics - Specialty Lines Billing Manager [911]

Lead Billing. Strengthen Processes. Deliver Accuracy. Join TCI as a Specialty Lines Billing Manager! 💰 Annual Salary: $75,000-$100,000 + Incentives 📅 Schedule: Monday-Friday | 8:00 AM-5:00 PM 📍 Location: Phoenix, AZ or North Richland Hills, TX | Hybrid Remote This is a hybrid remote position with office time at our Phoenix, AZ or North Richland Hills, TX terminal as needed. Strong billing operations take more than accurate invoices. They require reliable data, clear processes, and a leader who can bring people and priorities together. TCI Transportation is looking for an experienced Specialty Lines Billing Manager to own end-to-end billing across Brokerage, Leasing & Rentals, In-House Financing, Properties, and Used Truck Sales. You'll lead billing team members, strengthen revenue accuracy, and build consistent processes across transactional, recurring, and contract-based billing models. If you enjoy developing people, solving complex billing challenges, and improving how work gets done, this is an opportunity to make a meaningful impact across multiple businesses. What You'll Be Doing 🧾 Own End-to-End Billing Oversee billing execution across all Specialty lines, ensuring invoices are accurate, complete, and delivered on time. 👥 Lead & Develop Your Team Coach and support billing team members, manage workloads and priorities, oversee ad hoc billing and credits, and establish clear performance accountability. Protect Revenue Accuracy Establish and enforce billing controls that align operational activity, system data, and billable events. Ensure proper revenue classification and support accurate revenue recognition. ⚙ Get Billing Setups Right Oversee new account setup and ongoing maintenance of billing structures, frequencies, and system configurations across different business lines. 📅 Own the Month-End Billing Process Ensure timely billing completion and reconciliation. Partner closely with Accounting to support accurate financial reporting. 📈 Build Better Workflows Standardize processes while accommodating different billing models. Reduce manual work, improve visibility, and develop system-driven workflows that can support business growth. 🤝 Solve Problems Across Departments Work with Operations, Sales, Accounting, and other stakeholders to resolve billing issues, improve the accuracy of information entering the billing process, and keep teams aligned. 📋 Create Clear Standards & Accountability Own billing trackers, reporting, and standard operating procedures. Lead improvement initiatives that strengthen consistency, efficiency, and execution. • What You Bring • 5+ years of experience in billing, revenue operations, or related financial processes, including leadership responsibilities. • Experience supporting multiple business lines or high-volume transactional billing environments. • Strong analytical and problem-solving skills, with the ability to work through complex billing scenarios and implement practical solutions. • Exceptional attention to detail and a track record of delivering accurate, audit-ready work. • Ability to manage multiple workflows, competing priorities, and tight deadlines without sacrificing quality. • Strong communication skills and the ability to influence outcomes across leadership, Accounting, Sales, and Operations. • A hands-on leadership approach focused on coaching, developing employees, and improving team performance. • Professional integrity and discretion when handling sensitive financial and customer information. We're looking for someone who takes ownership, responds with urgency, and follows through-from identifying an issue to putting a lasting solution in place. Experience That Stands Out Transportation Management or ERP Systems: Experience with McLeod, Karmak, or equivalent platforms. Advanced Excel & Data Analysis: The ability to turn billing data into clear findings and actionable improvements. 🛠 Process Improvement: Experience developing standard operating procedures, improving billing workflows, or leading standardization initiatives. 💼 Make an Impact Beyond the Invoice This role gives you ownership of both daily billing performance and the processes behind it. You'll help your team execute consistently while improving how multiple business lines manage billing, maintain revenue accuracy, and coordinate with Accounting. It's an opportunity to combine people leadership, financial accuracy, and process improvement in a role with influence across the organization. Ready to Lead a Stronger Billing Operation? Bring your billing expertise, leadership skills, and commitment to accuracy to TCI. Apply today for our Specialty Lines Billing Manager opportunity!