5+ years of shop management or maintenance leadership experience
Proven ability to lead teams and develop employees
Strong customer service and communication skills
Working knowledge of DOT and OSHA regulations
Solid computer proficiency with maintenance systems
Bilingual (Spanish or other languages) is a plus
Responsibilities
Lead, coach, and develop a team of diesel technicians
Oversee preventive maintenance, diagnostics, and repair operations
Ensure compliance with DOT, OSHA, and company safety standards
Build lasting customer relationships and resolve maintenance concerns
Recruit, train, mentor, and retain top-performing technicians
Manage shop budgets, labor productivity, and operating costs
Drive continuous improvement through safety meetings and performance coaching
Benefits
Quarterly performance incentives
Paid Time Off
Comprehensive benefits package
Career growth with a stable, family-owned company
Collaborative culture where your leadership makes an impact
Full Job Description
Salary: $75,000 Base + Quarterly Incentives | Family-Owned Company | Growth Opportunities
If you're an experienced maintenance leader who thrives on developing teams, improving operations, and delivering exceptional customer service, we'd love to meet you. About the Role
As Shop Service Manager, you'll lead maintenance operations across multiple shop locations, overseeing a team of skilled technicians while ensuring safe, efficient, and compliant fleet maintenance. You'll play a critical leadership role in driving operational excellence, developing talent, managing shop performance, and creating an environment where employees and customers can count on exceptional results. What You'll Be Doing
Lead, coach, and develop a team of diesel technicians while reinforcing TCI's Core Values.
Oversee preventive maintenance, diagnostics, and repair operations to maximize fleet uptime.
Ensure compliance with DOT, OSHA, and company safety standards.
Build lasting customer relationships by delivering exceptional service and resolving maintenance concerns.
Recruit, train, mentor, and retain top-performing technicians.
Manage shop budgets, labor productivity, inventory, and operating costs.
Drive continuous improvement through safety meetings, performance coaching, and operational best practices.
What You Bring
10+ years of diesel technician experience.
5+ years of shop management or maintenance leadership experience.
Proven ability to lead teams, develop employees, and drive operational performance.
Strong customer service, communication, and problem-solving skills.
Working knowledge of DOT and OSHA regulations.
Solid computer proficiency and experience with maintenance systems.
Bilingual (Spanish or other languages) is a plus.
Compensation & Benefits
$85,000-$95,000 annual base salary (based on experience)
Quarterly performance incentives
Paid Time Off
Comprehensive benefits package
Career growth with a stable, family-owned company
A collaborative culture where your leadership makes an impact
