Salary : $77,833.56 - $101,046.36 Annually
Location : Transportation 12650 E. Imperial Hwy., CA
Job Type: Full-Time (General Unit)
Job Number: 27-29EZ/CE
Department: Transportation
Opening Date: 11/04/2026
Closing Date: 11/18/2026 6:00 PM Pacific
Max Number of Applicants: 50
This recruitment will remain open until a sufficient number of applications are received.
The City reserves the right to limit the applications to the first 50 applicants.You are encouraged to apply as soon as possible.This position may require working weekends and nights. The City of Norwalk is seeking a motivated Transit Operations Supervisor II to join its Transportation Department. The Transit Operations Supervisor II will perform a variety of supervisory and administrative work in the day-to-day operations of the City's transit system.
CLASS CHARACTERISTICSThis class is characterized by the responsibility for supervising the performance of bus operators in transit operations.
SUPERVISION RECEIVED Works under the general supervision of the Senior Transit Operations Supervisor.
SUPERVISION EXERCISED Exercises lead direction over bus operators.
Essential DutiesEssential duties include, but are not limited to, the following:
On assigned shift, supervises daily operations of transit system; schedules bus operator, assigns buses to routes, advises bus operator of detours, covers assignments due to vacation, illness, holidays and no-shows; counsels bus operator on complaints from public; performs road observations and on-board observations. Makes day-to-day decisions concerning operations and schedules.
Makes entries to employees' timecards including adjustments for sick leave, vacation, floating holidays and administrative leave on daily basis; totals timecards on bi-weekly basis; approves leaves, time off, vacation; issues supervisors reports; generates performance appraisals and commendations for employee files.
Monitors two-way radio for bus operator communications, emergencies, breakdowns and traffic conditions; arranges bus swaps with maintenance; relays information between driver and mechanics via telephone or two-way radio; arranges bus preparation with maintenance for special service orders.
Coordinates and dispatches Special (Transit) Service Orders (SSO's) for events and Metrolink Shuttle Service; issues supervisors reports, counseling memos, disciplinary memos, etc.; provides information to public concerning Norwalk Transit Service, Metropolitan Transit Authority and other public agencies via telephone, mail and at the Customer Services.
Performs administrative functions such as attending meetings to correct operational problems, improve transit service and provides feedback to the Senior Transit Operations Supervisor or, Manager of Transit Operations.
Compiles operational data and reports for transportation planning.
Assists in resolving complaints and problems related to bus scheduling and trip assignments; follows up on complaints and makes changes if appropriate.
As needed, provides emergency Bus operator relief.
Qualification GuidelinesKnowledge, Skills, AbilitiesKnowledge of: City procedures regarding payroll, supervision and supervisory reports; California vehicle codes; City of Norwalk transit routes and layout of City and surrounding areas; connecting bus lines and impact of Americans with Disabilities Act on transit services; principles of supervision.
Ability to: develop and conduct safety training and Verification of Transit Training (VTT) required training; work independently with a minimum of direction; supervise the work of others engaged in transit operations; allocate equipment and operators to meet service demands and requirements; prepare required forms and payroll documents; establish and maintain cooperative working relationships.
Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary. Example combinations include:
High school graduation or equivalent and three years of experience in public transportation.
Required Licenses and Certificates Possession of or ability to obtain an appropriate California bus operator license at the time of appointment and a satisfactory driving record.
Possession of valid medical examiners certificate, VTT certificate and USDOT Transportation Safety Institute Certification as a Trainer.
Supplemental InformationThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to perform receptive actions, finger, handle, feel or operate objects or controls and reach with hands and arms. The employee frequently is required to sit, stand, talk, hear, walk, and reach. The employee is occasionally required to climb, balance and crouch.
The employee is occasionally required to lift up to 25 pounds and up to 10 pounds frequently. Visual acuity required is that for mobile equipment operators.
Work EnvironmentWhile performing the duties of this job, the employee frequently works both inside and outside. The noise level is occasionally noisy in field settings.
SELECTION PROCESSApply online at . Employment application and supplemental questions must be completed. Resumes will not be accepted in lieu of a City application. Applicant must be specific in describing qualifications for this position on application. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. Faxed materials or postmarks will not be accepted. Applications will be screened in relation to the criteria outlined in the job announcement. Candidates with qualifications that best relate to the position will be invited to participate in the selection process. Possession of the minimum qualifications
does not ensure continuation in the selection process. The selection process will include an oral interview and other testing processes designed to predict successful job performance.
The City provides preference to military veterans under consideration for initial employment. To claim a veteran's preference an applicant must submit their most recent DD214 form. An eligible veteran is one who has served in the United States armed forces and who has received an honorable discharge.
Reasonable accommodations for applicants with disabilities may be requested by calling the Department of Human Resources at least three (3) business days prior to the scheduled examination/interview date. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
Benefits for General Unit EmployeesRetirement: Membership in the Public Employee's Retirement System (PERS) is as follows: Employees hired after January 1, 2013 who are new to Cal-PERS, or are returning members with a break in service greater than six months, will be enrolled into the 2% @ 62 retirement plan formula and will be required to pay up to 50% of the "normal costs" currently 8.5%). Returning members with a break in service less than six months may be enrolled into the 2% @ 55 retirement plan formula and will be required to pay 7% of their reportable compensation (employee contribution), if eligible. Furthermore as a result of PEPRA, CalPERS will take into account prior service at a reciprocal retirement system (or system that has similar agreements with CalPERS, such as CalSTRS) when determining your benefit formula when you enter membership with a CalPERS employer.
Employee Assistance Program: An Employee Assistance Program (EAP) is available to provide help to employees and members of their families who are experiencing personal problems. For more information contact the Department of Human Resources.
Paid Holidays: The City currently observes ten holidays plus two floating holidays.
Vacation Leave: Eighty hours per year after completion of one year; 120 hours per year after completion of 5 years; 160 hours per year after completion of ten years or more.
Sick Leave: Credit for sick leave with pay shall accrue at the rate of (8) hours for each calendar month of service. A 3,000 hour Hourly Unit employee who is hired to a full-time position, shall have the right to use any previously earned sick leave while serving their probationary period in the new promotional classification. However, the probationary period will be extended by the amount of time used.
Medical Plan: Each employee has a choice of insurance plans offered through the California Public Employees' Retirement System (CalPERS). The City currently pays the monthly premium cost up to $1,600.
Dental Insurance: Covered through Delta Dental Plan. The City pays 100% of the premium for employee plus dependents.
Vision Insurance: Covered through Vision Services Program (VSP). The City pays 100% of the premium for employee plus dependents.
Group Life Insurance Plan: Life insurance is provided at no cost to the employee. The City provides $5,000 term insurance to employees with less than 5 years of service. Effective the first month following completion of 5 years continuous service, employees are covered with insurance equal to one and one-half times their annual salary.
Voluntary Insurance Plans: Optional Supplemental Life, Short Term Disability, Hospitalization, Accident, and Cancer insurance policies are available at the employee's cost.
Long Term Disability Insurance: The City pays 100% of the insurance plan.
Deferred Compensation: Option plan available at employee's cost.
A Six Month Probationary Period: Must be satisfactorily served by each employee before he/she is considered for permanent employment.
Veteran's Preference: The City provides preference to military veterans under consideration for initial employment. To claim veteran's preference an applicant must submit their most recent DD214 form. An eligible veteran is one who has served in the United States armed forces and who has received an honorable discharge.
Seniority Credits: Current City employees in promotional, open, and open/promotional examinations for represented classifications may be allowed promotional seniority points provided the exam is otherwise successfully completed.
01
Do you have a valid California Class A or B driver's license?
02
Do you currently have a Passenger Endorsement?
03
Do you have a valid medical examiners certificate?
04
Do you have a USDOT Transportation Safety Institute (TSI) Certification as a Trainer?
05
Have you attached a current Department of Motor Vehicles (DMV) Driver History Report also known as K4 printout (within 30 days)?
Required Question
