10+ years in strategic account management or transformation consulting for Fortune 50-100 companies
3+ years of direct people-management experience leading high-performing teams
Expertise in change management and strategic thinking
Exceptional executive presence and communication skills
Curious mindset with active listening skills
Intrinsic motivation aligned with core values of Connect, Challenge, and Own
Responsibilities
Lead, coach, and develop a team of AI Transformation Leads
Set vision and standards for driving ROI and value realization
Build and maintain executive relationships at strategic accounts
Partner with cross-functional leaders to influence the product roadmap
Drive team performance and customer health through goal-setting and coaching
Benefits
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account with company contribution
Annual work-life stipends for wellness and learning
Company-wide and team off-sites
Competitive compensation, company stock options, and 401k
Full Job Description
About the role
We are looking for a visionary and execution-oriented AI Transformation lead manager to lead and scale our team of transformation leads serving our most strategic Fortune 100 accounts. In this role, you'll be the leader behind the architects of change-coaching a team that moves beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You'll sit at the intersection of people leadership and business strategy, ensuring your team consistently translates the power of the WRITER platform into measurable P&L impact and helps executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build and scale the playbook for enterprise AI transformation through people. You won't just be managing accounts; you'll be developing the leaders who drive the next industrial revolution by helping C-suite teams move from AI experimentation to full-scale value realization. Your work will directly shape how the transformation function operates and influence WRITER's product roadmap.
This role is available as a hybrid position based out of our San Francisco or Seattle hub. You will report to the AVP of AI transformation and success.
What you'll do
Lead, coach, and develop a team of AI Transformation Leads, setting quarterly goals, providing ongoing feedback, and actively supporting each team member's career growth and performance
Set the vision and standard for how your team drives ROI and value realization across strategic Fortune 100 accounts, ensuring consistent delivery of measurable P&L impact
Build and maintain executive relationships at the most strategic accounts, serving as the senior escalation point and trusted advisor when complex challenges or at-risk engagements arise
Partner with cross-functional leaders in Sales, Product, and Engineering to influence the roadmap, scale transformation best practices across the team, and refine the playbook based on patterns observed across the portfolio
Drive team performance and customer health through goal-setting, coaching, and proactive identification of expansion and growth opportunities in collaboration with sales
☆ What you need
10+ years in strategic account management, transformation consulting, or customer success leadership for Fortune 50-100 companies, with 3+ years of direct people-management experience leading high-performing teams
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow and grow under
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
