Commercial Excellence Training Specialist - Remote, US
About the role:
We are seeking an experienced Commercial Excellence Training Specialist to design, deliver and continuously evolve ICON’s commercial training and capability programs. This role is intentionally broad in scope: rather than owning a single fixed curriculum, the successful candidate will build and flex a portfolio of enablement initiatives – spanning bid defense excellence, onboarding, continuous coaching and capability development – in line with ICON’s changing commercial priorities.
The role establishes a consistent, high-performing approach to commercial capability building, equipping Business Development, Operations, Therapeutic Experts and senior stakeholders to perform at their best across client-facing moments that matter. Working closely with Business Development, Clinical Operations, Proposals, Therapeutic Experts, Learning & Development and senior leadership, the role owner will maintain best-practice methodologies, training content and performance improvement frameworks, and will be expected to take on new initiatives as ICON’s commercial enablement agenda develops.
Key Responsibilities:
- Develop, implement and maintain standardised, end-to-end methodologies for priority commercial capability programmes, starting with bid defence excellence and expanding to other initiatives as agreed with leadership.
- Establish frameworks for strategy, preparation, delivery and post-activity evaluation that can be adapted across multiple training initiatives, not limited to a single programme.
- Develop and maintain playbooks, training resources, preparation tools, presentation guidelines and templates that can be reused and re-purposed across initiatives.
- Partner with commercial and operational leaders to keep methodologies aligned with client expectations, organisational capabilities and evolving business priorities.
- Drive adoption of best practice across business units, therapeutic areas and regions.
Your Profile:
Essential
- Significant experience in Commercial Excellence, Sales Enablement, Learning & Development, Business Development or a related function.
- Experience designing and delivering training for cross-functional teams and senior stakeholders.
- Experience implementing standardized methodologies, competency frameworks and improvement initiatives.
- Strong understanding of the clinical research industry and CRO business development lifecycle, including proposals and bid defenses.
- Demonstrated ability to work across multiple concurrent initiatives and adapt quickly to shifting priorities.
- Excellent facilitation, presentation, coaching, communication and stakeholder-influence skills.
- Strong project management and analytical skills; experience in a global or matrixed organization.
Desirable
- Previous experience in a CRO, pharmaceutical, biotechnology or clinical research organization.
- Direct experience supporting or participating in client bid defenses.
- Knowledge of clinical trial operations, study delivery and therapeutic strategy.
- Experience establishing commercial training programs, centers of excellence, or enablement platforms.
- Experience with AI-enabled coaching tools, digital/interactive learning design, or sales enablement technology (e.g. Seismic or similar).
- Relevant qualification in Learning & Development, instructional design, organizational development or business.
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Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our to read more about the benefits ICON offers.
