The Manager, Field Reimbursement Training is responsible for the strategic development, implementation, and continuous improvement of training programs supporting Field Reimbursement Managers (FRMs) across multiple pharmaceutical manufacturer programs and therapeutic areas. This role ensures FRMs are equipped with the knowledge, skills, and competencies necessary to deliver exceptional reimbursement education, patient access support, and customer engagement while maintaining compliance with all client, regulatory, and company standards.
The Training Manager partners closely with Operations, Program Leadership, Client Services, Clinical, Compliance, Quality, Human Resources, Learning & Development, and Business Development to develop scalable onboarding, certification, and continuing education programs that support new product launches, existing programs, and organizational growth.
Essential ResponsibilitiesTraining Strategy & Program Development- Develop and execute the enterprise-wide FRM training strategy.
- Design, implement, and maintain standardized onboarding programs for Field and Virtual FRMs.
- Develop role-specific learning paths for new hires, experienced FRMs, team leads, and managers.
- Create scalable training solutions that support multiple manufacturer clients and therapeutic areas.
- Lead the development of certification programs to ensure competency prior to independent customer engagement.
- Continuously evaluate and enhance training content based on industry changes, client feedback, business needs, and reimbursement landscape updates.
- Establish best practices that promote consistency across all FRM programs.
Curriculum DevelopmentDevelop and maintain comprehensive learning materials including:
- Instructor-led training
- Virtual instructor-led training
- Self-paced eLearning modules
- Standard Operating Procedures (SOPs)
- Job aids and quick reference guides
- Reimbursement playbooks
- Case studies
- Interactive workshops
- Role-play exercises
- Competency assessments
- Knowledge checks
- Coaching tools
- Manager development resources
Reimbursement & Access EducationDevelop and deliver training on topics including:
- Patient access and reimbursement fundamentals
- Medical and pharmacy benefit processes
- Benefit investigations
- Prior authorizations
- Appeals and denials
- Specialty pharmacy distribution models
- Buy-and-bill reimbursement
- Coding and billing fundamentals
- Government and commercial payer processes
- Patient support programs
- Financial assistance programs
- HUB operations
- Payer policy interpretation
- Healthcare reimbursement trends
- Product-specific reimbursement considerations
Customize training to support a wide variety of therapeutic areas and manufacturer-specific program requirements.
Product & Program Launch SupportPartner with cross-functional teams to support:
- New client implementations
- Product launches
- Label expansions
- New indication launches
- Program enhancements
- National meetings
- Regional meetings
- Continuing education initiatives
- Refresher training
- Launch readiness activities
Ensure training programs align with program objectives and client expectations while supporting successful operational execution.
Coaching & Professional Development- Provide ongoing coaching and mentorship for Field and Virtual FRMs.
- Conduct field observations, virtual coaching sessions, and competency evaluations.
- Identify performance gaps and develop targeted improvement plans.
- Support leadership development initiatives for emerging managers and team leads.
- Foster a culture of continuous learning and professional growth.
Cross-Functional CollaborationCollaborate with:
- Operations Leadership
- Program Directors
- Client Services
- Business Development
- Clinical Teams
- Compliance
- Quality Assurance
- Human Resources
- Recruiting
- Learning & Development
- Analytics
- Technology and Systems Teams
Support organizational initiatives through effective communication and cross-functional partnership.
Performance MeasurementDevelop and monitor key training metrics including:
- Training completion rates
- Certification success
- Competency assessment scores
- Coaching effectiveness
- Quality performance
- Employee readiness
- New hire time-to-productivity
- Client satisfaction
- Operational performance indicators
Prepare executive-level reporting and provide recommendations for continuous improvement.
ComplianceEnsure all training materials and programs comply with applicable:
- FDA regulations
- HIPAA requirements
- OIG guidance
- Manufacturer policies
- Company policies and SOPs
- Privacy regulations
- Industry compliance standards
Partner with Compliance and Quality teams to ensure training remains current and audit-ready.
QualificationsRequired- Bachelor's degree or equivalent experience required.
- 5+ years of pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services experience.
- 5+ years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs.
- 3+ years of training, coaching, learning and development, or leadership experience.
- Strong understanding of healthcare reimbursement processes and patient access services.
- Experience developing and delivering adult learning programs.
- Excellent presentation, facilitation, coaching, and communication skills.
- Strong organizational, project management, and leadership abilities.
Preferred- Experience supporting pharmaceutical manufacturer clients.
- Product launch experience.
- Experience across multiple therapeutic areas.
- Leadership or people management experience.
- Knowledge of CRM platforms (Salesforce, Veeva, or similar).
- Experience with Learning Management Systems (LMS).
- Instructional design experience.
Core Competencies- Adult learning principles
- Instructional design
- Training facilitation
- Coaching and mentoring
- Patient access and reimbursement
- Healthcare reimbursement processes
- Specialty pharmacy operations
- Project management
- Change management
- Cross-functional collaboration
- Executive communication
- Client relationship management
- Strategic planning
- Data analysis and reporting
- Problem solving
- Continuous improvement
Travel Requirements- Approximately 15-20% travel based on business needs.
Travel may include:
- National meetings
- Client meetings
- New hire training
- Regional meetings
- Product launch meetings
- Leadership meetings
Success MeasuresThe successful Manager, Field Reimbursement Training will:
- Build and maintain a best-in-class enterprise FRM training program.
- Standardize onboarding and certification processes across all manufacturer programs.
- Reduce new hire time-to-productivity through effective training and coaching.
- Improve employee competency, engagement, and performance.
- Achieve high training completion and certification rates.
- Support successful client launches and program implementations.
- Drive continuous improvement through measurable training outcomes and operational excellence.
- Partner effectively with cross-functional teams to ensure consistent, high-quality execution across all therapeutic areas and client programs.
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
