OverviewThe Training and Communications Manager is a strategic people leader responsible for driving clarity, consistency, and organizational capability across the business. This role serves as a key senior business partner and bridge between executive leadership and cross-functional teams, leading a team of dedicated professionals and establishing high-impact, enterprise-wide training and communication strategies. The Manager is responsible for the end-to-end strategic oversight and execution of multi-channel communication and learning initiatives, translating complex corporate objectives into actionable strategies while fostering high performance, continuous learning, and professional development across their team.
Duties & ResponsibilitiesTeam Management- Team Leadership & People Management: Directly manage, coach, and mentor a team of instructional designers and communications specialists, leading performance evaluations, career planning, talent retention, and team capability building.
- Strategic Roadmap & Oversight: Define, drive, and execute comprehensive multi-year communication and training roadmaps aligned directly with Work Level 3 organizational objectives and business growth priorities.
- Resource & Budget Management: Manage functional budgets, vendor relationships, project portfolios, and team workload allocation to ensure efficient execution and delivery of key learning solutions and internal campaigns.
- Stakeholder Partnership: Partner with leadership and executive teams to align training strategies with organizational business objectives and prevent message fatigue across the distributed workforce.
- Cross-Functional Alignment: Participate in cross-functional syncs to share learning and communication best practices, utilize a centralized calendar to prevent message fatigue, and ensure all training and messaging align with corporate strategic pillars and enterprise communication formats.
- Metrics & Feedback Loops: Track, analyze, and report on communication engagement and training effectiveness using periodic surveys, knowledge checks, and feedback loops to drive continuous improvement and high employee sentiment.
- Brand & Quality Stewardship: Act as a brand steward, ensuring all customer-facing touchpoints (including invoices, e-services templates, and portal instructions) and internal training assets remain helpful, professional, and grammatically accurate.
Training Design- Instructional Design & Content Development: Design, develop, and deliver comprehensive end-to-end training programs, interactive learning modules, job aids, and onboarding materials using adult learning theories and instructional design frameworks.
- Executive & Multimedia Assets: Produce high-impact multimedia assets, training videos, and professional, brand-aligned presentations for leadership meetings, training rollouts, and town halls.
Communication- Knowledge Hub Administration: Serve as the primary administrator for the line-of-business intranet and knowledge hub (e.g., Google Sites) to manage layout, permissions, training asset libraries, and content updates, ensuring colleagues stay informed and equipped.
- Communication Channel Management: Establish and leverage a diverse mix of internal communication channels-including email campaigns, internal social platforms, and company newsletters-to engage a distributed workforce.
- Metrics & Feedback Loops: Track, analyze, and report on communication engagement and training effectiveness using periodic surveys, knowledge checks, and feedback loops to drive continuous improvement and high employee sentiment.
- Cross-Functional Alignment: Participate in cross-functional syncs to share learning and communication best practices, utilize a centralized calendar to prevent message fatigue, and ensure all training and messaging align with corporate strategic pillars and enterprise communication formats.
Candidate RequirementsEducation- Bachelor's Degree in Instructional Design, Education Technology, Communications, Journalism, Human Resources Development, or a related field OR equivalent years of experience. Master's Degree in relevant field preferred.
Experience- Minimum 8-10+ years of experience in instructional design, corporate communications, or talent development, with at least 3-5 years of direct people management and team leadership experience.
- Prior experience leading a team of creative professionals and managing complex production workflows within a corporate environment.
- Hands-on experience with modern digital communication and learning tools, including email marketing software (e.g., Mailchimp or HubSpot) and visual content creation platforms.
- Proven experience working directly with technical subject matter experts to translate complex systems or processes into straightforward messaging, training modules or user guides.
Skills & Competencies
- People Leadership & Team Management: Proven expertise in direct management, team development, talent recruitment, performance management, and building high-performing, collaborative teams.
- Strategic Governance & Executive Stakeholder Management: Deep expertise in strategic planning, budget management, roadmap development, and presenting to executive leadership to align learning initiatives with business metrics.
- Cross-Functional Collaboration & SME Diplomacy: Proven ability to partner closely with diverse stakeholders-including IT, Marketing, Operations, and Finance-to interview subject matter experts, gather technical information, negotiate project timelines, and align local training initiatives with broader enterprise strategies.
- Owner Mentality & Agility: A proactive, self-starting approach to identifying organizational training and communication gaps, managing complex production workflows, and swiftly pivoting timelines based on real-time organizational priorities and business needs.
- Technical & Instructional Learning Proficiency: Advanced expertise in the Google Workspace ecosystem (Sites, Slides, Docs, Gmail) and email marketing platforms. Proficiency with video editing tools, e-learning authoring tools (e.g., Articulate Storyline, Rise 360, or Adobe Captivate) and visual design tools (Canva) to create brand-aligned visual assets and intuitive digital layouts.
- Versatile Writing & Instructional Translation: Exceptional ability to pivot between highly technical technical writing (SOPs, step-by-step user guides, storyboards) and creative messaging (internal marketing, newsletters), distilling complex data into simple, actionable, and engaging training for diverse audiences.
