Strong working knowledge of UNIX environment/Unix commands
Database knowledge with SQL (MySQL, InfluxDB)
Strong scripting knowledge (Python/Bash)
Minimum B.S. in Computer Science or equivalent
Excellent interpersonal and communication skills
Ability to manage multiple ongoing tasks and issues
Attention to detail in problem-solving
Ability to work under pressure in a dynamic trading environment
Ability to work independently and collaboratively within a team
Responsibilities
Monitor and alert on critical trading system environments
Proactively identify and resolve production issues
Develop tools and drive efficiency, stability improvements, and automation with scripting
Troubleshoot and resolve complex systems issues
Manage production deployments of all infrastructure components
Provide off-hours pager support on a rotating schedule
Benefits
Discretionary bonus eligibility
Medical, dental, and vision insurance
HSA, FSA, and Dependent Care Options
Employer Paid Group Term Life and AD&D insurance
Voluntary LTD, Life & AD&D insurance
Flexible Vacation policy
Retirement plan with employer match
Full Job Description
Overview:
We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role.
Job Responsibilities:
Monitoring and alerting of critical trading system environments
Proactive identification and resolution of production issues
Development of tools and driving efficiency/stability improvements/ automation with scripting
Troubleshooting and resolution of complex systems issues
Production Deployments of all infrastructure components
Off hours pager support on a rotating schedule
Requirements:
Minimum 3 years of relevant experience
Strong working knowledge of UNIX environment/Unix commands
Database knowledge with sql - MySQL, InfluxDB
Strong scripting knowledge - Python/Bash
Minimum B.S. in Computer Science or equivalent
Excellent interpersonal and communication skills are essential
Ability to switch and track various ongoing tasks and issues is required
Attention to detail in problem solving
Ability to work under pressure within a dynamic trading environment
Ability to work independently and collaboratively within a team
Preferred:
Experience using Jira as a ticket/work request system
Experience using Grafana/InfluxDB/Icinga
Linux desktop support experience
Experience with version control systems such as git/puppet
