Bachelor's degree in Computer Science, Software Engineering, or related field; recent graduates welcome
Proficient in at least one backend language (Java, Go, Python, Node.js, PHP)
Basic knowledge of frontend technologies (HTML, CSS, JavaScript) and at least one framework (React or Vue)
Understanding of HTTP, RESTful API design, and MVC architecture
Experience with relational databases (MySQL or PostgreSQL) and SQL
Familiarity with Git for version control
Professional proficiency in Mandarin Chinese and English
Responsibilities
Investigate and resolve technical issues from user support tickets
Classify issues by type and severity, prioritizing urgent ones
Document frequent issues as troubleshooting guides and FAQs
Prioritize and track production issues from enterprise customers
Build feature improvements and experience upgrades from development to release
Refactor code to improve system performance and stability
Participate in requirement reviews and provide input on technical feasibility
Benefits
401(k)
Paid Time Off (PTO)
Paid Holidays
Insurance
Full Job Description
About the Role
TrackingMore is CWILL's shipment tracking platform and API, tracking parcels across 1,600+ carriers for e-commerce brands, 3PLs and developers worldwide.
Customer issues, production bug fixes and data support for enterprise customers take up a full engineer's time today. As an R&D Trainee, you'll own much of this work, learning our systems from the inside, while growing into a full-stack engineer.
Product Intro:
https://www.trackingmore.com/
Base location required:
Cary, NC
(We are unable to hire in other states; relocation will be required.)
Hybrid remote working setting What You'll Do
Customer Issue Support
Investigate and resolve technical issues from user and support tickets, quickly finding the root cause across frontend and backend (data errors, API errors, display problems and more)
Classify issues by type and severity, respond quickly to urgent ones and drive fixes to completion
Document frequent issues as troubleshooting guides and FAQs to reduce repeat tickets
Work with support and product to reproduce problems, and provide data corrections or workarounds when needed
Enterprise Customer Support
Prioritize production issues from enterprise customers, track progress and keep stakeholders updated
Product Improvements
Build feature improvements and experience upgrades requested by product and operations, from frontend and backend development through testing and release
Improve performance, refactor code and reduce technical debt to make the system more stable and responsive
Join requirement reviews and give input on technical feasibility
Requirements
Requirements
Bachelor's degree or higher in Computer Science, Software Engineering, Information Technology or a related field; Class of 2026 or recent graduate
Strong programming fundamentals: proficient in at least one backend language (Java, Go, Python, Node.js or PHP), with a good grasp of common data structures and algorithms
Frontend basics (HTML, CSS, JavaScript) and at least one framework (React or Vue)
Backend fundamentals: HTTP, RESTful API design and MVC; able to build basic APIs on your own
At least one relational database (MySQL or PostgreSQL): able to write SQL and understand indexes and transactions
Comfortable using Git for version control and team collaboration
Good coding habits, with attention to readability and maintainability
Strong learner who picks up new technologies quickly and solves problems by reading documentation
Clear logical thinking: able to break down problems and explain technical choices
Good communication and ownership; you share progress proactively and stay calm under pressure
Professional working proficiency in Mandarin Chinese and English (you will work daily with our engineering team in China)
Nice to Have
A complete full-stack project you can show (coursework, competition, open source or internship)
Internship experience on a software team
Familiarity with TypeScript, Docker, CI/CD or cloud services (AWS, GCP, Alibaba Cloud, etc.)
An active GitHub history or technical blog
Programming competition awards (e.g., ICPC)
Hands-on experience with AI coding tools such as Cursor, Codex or Claude Code
Benefits
Starting Pay: 80k - 110k depends on experiences, open to negotiation
