Full Job Description
We are seeking a Hardware Technical Product Support (TPS) Engineer to provide technical support for advanced semiconductor manufacturing equipment. This role will focus on hardware troubleshooting, system performance, tool reliability, upgrades, and continuous improvement.
The ideal candidate is a hands-on equipment engineer with strong experience troubleshooting complex electromechanical systems and working across engineering, field service, manufacturing, and customer-facing teams. This is a hardware-focused role.
Key Responsibilities
• Provide technical product support for complex semiconductor manufacturing equipment and hardware.
• Troubleshoot and resolve complex equipment issues involving mechanical, electrical, vacuum, gas delivery, thermal, pneumatic, hydraulic, and related subsystems.
• Perform root-cause analysis of recurring or difficult hardware problems and drive issues through resolution.
• Support installation, qualification, maintenance, repair, upgrades, and modification of semiconductor equipment.
• Analyze equipment performance and field issues to identify opportunities to improve system reliability, serviceability, and uptime.
• Partner with Systems Engineering, Product Development, Manufacturing, Field Service, and other technical teams to resolve hardware issues.
• Provide technical guidance and escalation support to field engineers working on complex equipment problems.
• Support new product introductions and the transition of new hardware technologies into customer environments.
• Develop and communicate technical solutions, troubleshooting guidance, corrective actions, and best practices.
• Work directly with customers and internal stakeholders to understand technical problems and drive timely resolution.
• Use equipment data, diagnostic tools, schematics, and engineering documentation to isolate failures and determine corrective actions.
• Provide field feedback to engineering teams to influence future hardware improvements and product designs.
Minimum Qualifications
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Materials Science, or a related engineering discipline.
• Hands-on experience supporting, troubleshooting, installing, or sustaining complex semiconductor equipment.
• Demonstrated ability to systematically troubleshoot equipment and perform root-cause analysis.
• Ability to read and interpret mechanical drawings, electrical schematics, system diagrams, and technical documentation.
• Strong communication skills with the ability to work across engineering, field service, manufacturing, and customer teams.
Preferred Qualifications
• Experience supporting semiconductor capital equipment in a field, product support, systems engineering, equipment engineering, or hardware engineering capacity.
• Experience with equipment used in areas such as Epitaxy (EPI), CVD, PVD, Etch, CMP, Implant, or other wafer fabrication processes.
• Experience supporting equipment installations, hardware upgrades, retrofits, or new product introductions.
• Demonstrated experience resolving escalated technical issues in customer or production environments.
• Experience working directly with design or systems engineering teams to implement hardware improvements.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 50% of the Time
Relocation Eligible:
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
