OverviewJob Title: Tour Coordinator
Location: Arnold AFB
Job Family Code: F – Marketing, Sales and Business Development
Function/Branch: Communications and Instructional Documents
Directorate: Business Operations
Position Type: Regular, Full time
Pay Type: Exempt
Grade: A07 (FA0708) – A08 (FA0811)
Salary Range or Starting Hourly Rate: A07: $69,500 - $93,000; A08: $89,000 - $119,000 / per year
Job Summary
The successful candidate will be responsible for overseeing the tour program to support the Air Force Public Affairs program at Arnold AFB.
Job Duties
- Manage the Arnold AFB Tour Program
- Market Arnold AFB to solicit tour participation.
- Coordinate tour requirements and maintain paperwork with tour requestors and on-base personnel.
- Develop tour agendas based on tour types to best meet tour requests.
- Serve as guide on tours and interact with participants.
- Work with the Arnold AFB Science, Technology, Engineering and Mathematics Coordinator when STEM tours are requested.
- Develop or support development of on-tour materials, such as storyboards and handouts.
- Update the tour guide booklet when necessary.
- Ensure tour groups follow all tour rules.
- Wear company-issued Personal Protective Equipment (PPE) in accordance with supervisory direction and company policy.
- Ensure all tour participants follow all PPE requirements as required.
- Serve as Point of Contact for purchasing, ordering, and requisitioning supplies and equipment for Public Affairs.
- It is a condition of employment to wear company issued PPE (Personal Protective Equipment) in accordance with supervisory direction and company policy.
- Perform other duties as required.
Basic Qualifications:
- Bachelor’s degree in Business Administration, Hospitality, Tourism, Communications, Public Relations, Event Management, Education, Marketing, or a related field, and a minimum of two (2) years of professional experience in public relations, event coordination, tour operations, teaching, or customer-facing marketing roles; OR a High School Diploma or equivalent and a minimum of six (6) years of experience in the same professional fields.
- Must possess professional experience delivering presentations, guided tours, instructional lessons, or marketing pitches to groups of ten (10) or more people.
- Must be able to obtain and maintain an active security clearance and maintain authorized user access to the AEDC local area computer network.
- S. Citizenship is required as a prerequisite to obtain and maintain the necessary federal security clearance.
Preferred Qualifications
- Excellent oral and written communication skills.
- Exceptional organizational and problem-solving skills
- Ability to be flexible and adapt to unanticipated changes.
- Ability to multi-task and engage with a wide variety of customers.
- Ability to adapt to a challenging environment, manage changing expectations and handle sometimes stressful situations.
- Proficiency in Microsoft Suite programs including Outlook, Word, PowerPoint, Excel and Forms.
- Effective interpersonal skills in communications with customers, co-workers and employees.
- Flexibility and willingness to take on a variety of assignments.
- Ability to work independently or in a group setting.
- Active Security Clearance.
What We Offer
- Competitive salaries
- Continuing education assistance
- Multiple healthcare benefits packages
- 401(k) with employer matching
- Paid time off (PTO) along with a federally recognized holiday schedule
U.S. Citizenship is required. At this time BNH will not sponsor any applicants for employment authorization or offer any immigration related support for this position (i.e. H1b, F1 OPT, F-1 STEM OPT, F-1 CPT, J-1, E-2, E-3, L-1, or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount BNH is willing to pay at the time of this posting. Salaries for part-time jobs will be adjusted based upon the number of hours agreed to work at the Tennessee location.
A07: $69,500 - $93,000; A08: $89,000 - $119,000/ year at Arnold Air Force Base, TN.
