The Mobility Operations Division is seeking a TMC Systems Supervisor to lead the technical team responsible for the reliability, security and continuous evolution of the information technology and systems infrastructure supporting the Traffic Management Centre (TMC). The TMC is a 24/7 operation whose network and systems are managed independently of the City's corporate IT environment and directly support critical transportation infrastructure. This includes traffic signals, traffic cameras, Dynamic Message Signs (DMS), the Advanced Traveller Information System (ATIS), 107.9 FM traffic advisory radio, lane-reversal systems, and the Airport Tunnel. Primary duties include:
- Lead, coach and develop a team of TMC Technology Specialists and TMC Technicians. Allocate and prioritize work, set expectations, conduct one-on-one meetings and performance reviews, and support hiring, onboarding, engagement and technical development.
- Oversee day-to-day system maintenance, documentation, training and technical research. Ensure standard operating procedures remain current and knowledge is shared across the team.
- Ensure the reliability and security of the TMC network, servers and workstations, including Windows and Linux platforms, virtualization, Active Directory, backup and recovery, access controls, patching and endpoint hardening.
- Coordinate with Corporate Security to ensure TMC systems align with corporate security standards while supporting the specialized requirements and 24/7 availability of safety-critical transportation systems.
- Develop and manage the TMC technology roadmap, including infrastructure upgrades, automation opportunities, application development, system integrations and lifecycle planning.
- Provide technical direction for scripting, API integrations and in-house applications that improve operational efficiency, reduce manual effort and support public safety.
- Oversee the integration, monitoring, configuration and lifecycle management of field traffic hardware, including traffic controllers, PLCs, cameras, cellular modems, over-height detection systems and DMS.
- Act as the escalation point for complex or safety-critical incidents affecting TMC applications, systems and transportation infrastructure.
- Lead technology procurements and Requests for Proposals (RFPs), define requirements, evaluate responses, and oversee vendors, contractors and consultants.
- Manage relationships with internal partners, including Corporate Security, corporate IT, Signals Engineering, the Signal Shop and other City business units.
- Manage and forecast the TMC technology budget and oversee the lifecycle of hardware and software assets.
Qualifications - A completed 2years diploma in Electrical/Electronic Engineering Technology, Computer Technology, Traffic/Transportation Engineering Technology or a related field and at least 7 years of related experience; OR
- A degree in related filed and at least 5 years of related experience,
- The related experience must include IT or systems administration, network and security management, traffic or transportation systems technology, or a combination of these areas.
- At least 2 years of experience in a technical lead or supervisory capacity is required.
- A valid Class 5 Driver's Licence (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending, is required.
- Experience with Windows and Linux servers, virtualization, Active Directory, networking, cybersecurity, backup and recovery is considered an asset.
- Experience with Intelligent Transportation Systems, traffic management platforms, field traffic hardware, scripting, API integration or application development is considered an asset.
- Experience managing technical projects, procurements, vendor contracts, technology budgets and asset lifecycle plans is considered an asset.
- Success in this position requires strong leadership and coaching skills; sound judgment under pressure; analytical and problem-solving ability; clear communication; collaboration; negotiation and influencing skills; and the ability to manage competing priorities in a complex, safety-critical environment.
- Equivalent combinations of education and experience may be considered.
Pre-employment Requirements - A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Workstyle - This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.
Position and Pay Information - Business Unit: Mobility
- Union: Exempt
- Position Type: 1 Permanent
- Compensation: Level M1 $115,627 - 144,534 per annum
- Hours of work: Standard 35 hour work week.
- Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
- Location: 2808 Spiller Road SE
- Audience: Internal/External
- Apply By: November 20th, 2026
- Job ID: 315618
