3-5 years of technical experience or related field
Effective verbal and written communication skills in English
Strong client management and interpersonal skills
Ability to mentor and support team members
Proficient in organizing and facilitating meetings
Skilled in multitasking, analyzing, and problem-solving
Detail-oriented with strong follow-through
Responsibilities
Lead Time & Attendance Implementation for clients using ADP's HCM Workforce Now system
Provide technical support and guidance on time configuration and analysis
Design and deliver training programs for clients and team members
Manage multiple projects to ensure timely delivery and customer satisfaction
Identify and escalate critical issues to senior leadership
Collaborate with clients and internal teams for effective project delivery
Participate in quality assurance processes for payroll implementation
Mentor less experienced team members in technical development
Benefits
Support for mental health and well-being
Commitment to community impact and giving back
Ongoing training and development opportunities
Flexibility to balance work and personal time
Global networking opportunities
Access to Business Resource Groups for connection and support
Full Job Description
ADP is hiring a Time Labour Management, Lead Implementation Specialist
As a TLM, Lead Implementation Specialist, you will lead projects within and across our businesses by combining analytical and management skills to ensure their completion - on time, within scope, and within budget.
Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs.
To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.
Ready to #MakeYourMark? Apply now!
What you'll do: Responsibilities
What you can expect on a typical day:
Time & Attendance Implementation: Set up ADP's HCM Workforce Now (WFN) system for clients by following a structured methodology. This includes analyzing their needs, designing the system, configuring it, testing to ensure everything works, and launching it for daily use.
Technical Expertise: Provide technical support and guidance to clients and internal team members on time configuration, analysis, and testing.
Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
Project Support: Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
Risk Management: Identify and escalate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
Mentorship: Assist in mentoring and supporting less tenured team members in their technical development.
TO SUCCEED IN THIS ROLE: Requirements
3-5 years of technical experience or related field.
Effective communication: verbal and written skills in English.
Excellent client management, and interpersonal skills.
Ability to work as a mentor, be resourceful, and be a strong team player.
Ability to organize, schedule, and facilitate effective meetings.
Ability to multitask, probe, analyze, and problem-solve.
Detail oriented and ability to follow-through.
Strong organization, time management and prioritizing skills.
Bonus points for these:
Post-secondary education or related business experience.
IT certification or technical background.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
Join a company committed to giving backand generating a lasting, positive impactupon the communities in which we work and live.
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
Innovate. Problem-solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life
Go Global. With operations around the world, exciting new networking opportunities abound.
Belongby joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
