Responsibilities
The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size. As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development. You will shape merchant success, user experience, and the next phase of e-commerce growth in the US. The Global Strategic Brand Partnerships will own and nurture C-level and senior brand-side relationships, and partner closely with TikTok Shop country teams to drive sales together. The team will act as the strategic ambassador responsible for building TikTok's reputation and e-commerce sales for top-tier global brands. The ideal candidate is very familiar with global accounts' senior management, proficient in high-level strategic thinking, and deeply passionate about problem-solving and business growth enablement. This role requires the ability to work across different time zones and cultures and bring a philosophy of client-centricity to the role both internally and externally. The successful candidate is a builder, intellectually curious, creative, entrepreneurial, resilient, comfortable with ambiguity, strong in strategic thinking, and has deep experience leading through influence. Responsibilities: - GKA services and expansion: Recruit and nurture long-term relationships with top global brands (e.g. L'Oreal, Nestle, Unilever, P&G, Samsung, etc.); build and shape the vision, brand mapping, global strategy, approach, coordination, solutions planning, and success metrics; - Planning & Execution: Produce GKA-based, GMV-oriented solutions; participate in the process design and execution; support the implementation to ensure the completion of the objectives; summarize the conclusions and know-hows into tangible documents, PowerPoint, and mind maps; - Analyzing business settings & objectives: Responsible for GKA's seller experience, identifying areas of improvement in products and services based on data and user feedback; driving the optimization of products and services by building apt mechanisms and standard processes; Familiar with approaches and policies in e-commerce; provide robust support for business owners to dissect business objectives, sort out priorities, and monitor project progress; analyze the output and efficiency of projects through in-depth analyses and able to produce results; - Build communication mechanisms: Sustain close communication and alignment with clients and internal counterparts to maximize client strategies, engender trust and ensure smooth landing of collaborative projects. Regularly consult with country Account Managers to enhance brand performance and engagement.
Qualifications
Minimum Qualifications - Bachelor's Degree and above; 5 years+ work experience; Proven experience working in global brands, agencies, and/or eCommerce platform's key accounts solutions. Proven direct working experience in a top global brand is a plus; - Strong capabilities in relationship building; Able to produce effective presentations and influence clients; - Have a solid understanding of social/livestream e-commerce and content marketing; - International work experience is a plus; willingness to travel abroad for business.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $121600 - $272000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
