Responsibilities: The Tier II End User & Systems Support Specialist provides advanced support for workstation, endpoint, collaboration, and identity services. This role serves as the escalation point for Tier I support and performs hands-on troubleshooting, system administration, endpoint management, and operational support functions that keep the workspace environment running efficiently.
- Provide advanced end-user support for desktop and mobile environments.
- Support Microsoft Intune and endpoint management systems.
- Perform workstation deployment, imaging, software installation, and lifecycle management.
- Troubleshoot Microsoft Teams, Outlook, SharePoint, OneDrive, and Exchange issues.
- Administer user accounts, group memberships, and role assignments.
- Support MFA and Entra ID user access issues.
- Manage software packaging and deployment activities.
- Support printer services and endpoint security controls.
- Participate in change management and maintenance activities.
- Create technical documentation and operational procedures.
- Support transition, migration, and technology modernization efforts.
Requirements: - Associate or Bachelor's degree in IT or related discipline.
- 3-5 years of enterprise support experience.
- Experience supporting Microsoft 365.
- Experience with Active Directory and Entra ID.
- Experience with endpoint management technologies.
- Strong troubleshooting and root-cause analysis skills.
- Client projects for this position require U.S. Citizenship.
- Successful drug screening.
- Must be eligible to obtain and maintain a security or clearance badge.
Preferred Qualifications: - CompTIA Network+.
- CompTIA Security+.
- Microsoft Endpoint Administrator.
- Microsoft Modern Desktop Administrator.
Location/Work Arrangement:- Schedule is full-time, Monday - Friday 40-hour week and may require on call or overnight shifts depending on contract needs.
- This position may be fully onsite or hybrid/remote depending on the needs of the specific contract.
Benefits:BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.
Starting compensation for this role typical
salary ranges between $75,000 and $100,000 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.
Exclusive Agreement Disclaimer:BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients. By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.
Schedule is full-time, Monday - Friday 40-hour week and may require on call or overnight shifts depending on contract needs.
