Position Summary:The Therapy Regional Manager is responsible for overseeing and managing therapy services within a designated region. This role involves providing leadership, guidance, and support to a team of Managers, Supervisors, and Therapists, ensuring high-quality patient care, and achieving business objectives. The Therapy Regional Manager will collaborate with various stakeholders, including Management staff, therapists, clients, healthcare professionals, and senior management, to optimize therapy services and enhance patient outcomes.
Qualifications:The individual must have a proven record of successful leadership and be familiar with all aspects of the operations of a clinic. He/She must have the ability to effectively select, motivate, and evaluate performance of key personnel. This individual must have the ability to analyze financial and statistical data and must be able to react with confidence and poise during times of stress and to tolerate criticism.
Requirements:• A Master's degree or above is preferred.
• Proven experience (3+ years) in therapy management, preferably in a regional or multi-site capacity. Experience in front desk policy/procedures, billing/collections, documentation and policy setting preferred.
• Strong knowledge of therapy services, treatment interventions, therapy key performance indicators and regulatory requirements.
• Excellent leadership and people management skills with the ability to motivate and develop a team.
• Demonstrated ability to drive performance, achieve targets, and implement quality improvement initiatives.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using technology and therapy-related software.
• Willingness to travel within the region as needed.
Key Responsibilities:Team Leadership and Management:• Supervise and mentor a team of therapists, including hiring, training, performance evaluations, and professional development.
• Foster a positive work environment that promotes teamwork, collaboration, and individual growth.
• Ensure efficient staffing levels, workload distribution, and scheduling to meet patient needs.
Quality Assurance:• As top priority to ensure excellent customer service to our patients and accommodate to their needs to ensure a positive Rehabilitation experience in our Therapy Facilities.
• To ensure the highest possible level of patient care, while still maintaining company accepted productivity standards.
• Establish and maintain quality standards for therapy services in accordance with industry best practices and regulatory requirements.
• Implement and monitor quality improvement initiatives to enhance patient outcomes and satisfaction.
• Conduct regular audits and reviews to assess compliance and identify areas for improvement.
Operational Oversight:• Develop and implement policies, procedures, and protocols to streamline therapy services and ensure efficient operations.
• Monitor key performance indicators (KPIs), such as patient satisfaction, productivity, and financial targets, and take corrective actions as needed.
• Collaborate with other departments and stakeholders to optimize resource allocation and service delivery.
Strategic Planning:• Contribute to the development and execution of regional therapy strategies, goals, and objectives in alignment with organizational priorities.
• Identify growth opportunities, market trends, and emerging therapies to enhance service offerings and expand the business.
• Participate in budgeting, forecasting, and financial planning activities related to therapy services.
Stakeholder Engagement:• Build and maintain relationships with Management staff, therapists, clients, healthcare providers, and other stakeholders to ensure effective communication and collaboration.
• Address client concerns, resolve conflicts, and promote customer satisfaction.
• Represent the organization at industry conferences, meetings, and events to enhance its reputation and network with key influencers.
As the Therapy Regional Manager, you will play a crucial role in ensuring the delivery of high-quality therapy services, optimizing operational efficiency, and driving the success of the organization's therapy programs within your designated region.
What we offer:
- Full time opportunities available, with room for career growth and advancement.
- Excellent job security and stability, to promote an optimal work life balance.
- Be part of this dynamic and growing high level Therapy Services team!
