The
Textile Management Consultant serves as a strategic advisor and operational improvement partner to healthcare customers in the Houston, TX market, working in close collaboration with the Sales team to deliver measurable improvements in total cost, service quality, process performance, and patient and caregiver experience.
This role blends healthcare operations expertise, textile lifecycle management, process improvement, and technology enablement to support customers before, during, and after the sale. The Consultant partners directly with hospital and health system stakeholders to assess current-state operations, implement best-in-class textile and linen management practices, and ensure effective adoption of post-sale services and software applications.
Key ResponsibilitiesHealthcare Operations & Process Improvement- Act as a Healthcare Operations Process Improvement Manager, engaging directly with hospital and health system leaders, including Supply Chain, Nursing, Environmental Services, Linen, Infection Prevention, and Finance.
- Conduct on-site operational assessments covering textile utilization, workflows, inventory management, loss control, and labor efficiency.
- Identify opportunities to reduce total cost of ownership (TCO) while maintaining or improving service quality, safety, and compliance.
- Design and implement process improvements, standard work, and best practices tailored to each facility's operating environment.
- Support change management through education, training, and performance measurement.
Sales Partnership & Pre-/Post-Sale Support- Partner closely with Sales to support pre-sale discovery, value analysis, and solution design.
- Translate operational findings into clear value stories, ROI models, and customer recommendations.
- Support post-sale implementation, ensuring customers realize expected outcomes from the solutions sold.
- Serve as a trusted advisor who strengthens long-term customer relationships and supports account retention and growth.
Textile & Linen Management Expertise- Provide subject-matter expertise on healthcare textiles, including product selection, lifecycle performance, laundering impact, and infection prevention considerations.
- Optimize textile assortment, par levels, and replenishment strategies.
- Support product conversions, standardization initiatives, and usage optimization.
- Collaborate with internal Product Management and Technical teams to relay customer insights and improvement opportunities.
Software Applications & Data-Driven Solutions- Support the deployment, adoption, and optimization of textile management and inventory software applications.
- Train healthcare staff on system use, reporting, and ongoing performance monitoring.
- Use data and analytics to track outcomes such as utilization, loss, service levels, and financial impact.
- Partner with internal technology and support teams to resolve issues and enhance customer experience.
Continuous Improvement & Knowledge Sharing- Apply Lean, Six Sigma, or continuous improvement methodologies to drive sustainable change.
- Document best practices, tools, and case studies for reuse across customers.
- Mentor internal teams by sharing operational insights, customer feedback, and success stories.
Required Knowledge, Skills, and AbilitiesHealthcare & Operations Expertise- Strong understanding of healthcare operational workflows, particularly supply chain, patient care support services, and environmental services.
- Experience in process improvement, operational excellence, or consulting within healthcare settings.
- Ability to influence multidisciplinary stakeholders in complex environments.
Textile & Service Solution Acumen- Knowledge of healthcare textiles, linen lifecycle management, or service-based solutions preferred.
- Ability to translate technical and operational concepts into clear business value.
Analytics & Problem Solving- Skilled at analyzing operational data and developing actionable insights.
- Experience building ROI models and performance dashboards.
- Solutions-oriented approach with strong root-cause analysis skills.
Communication & Collaboration- Excellent presentation, facilitation, and training skills.
- Strong partnership mindset with Sales and customer teams.
- Ability to work independently while managing multiple customer engagements.
Education & Experience- Bachelor's degree in Business, Healthcare Administration, Industrial Engineering, Operations Management, or related field required.
- 7+ years of experience in healthcare operations, process improvement, consulting, or solution implementation.
- Experience working directly with hospital or health system leadership strongly preferred.
- Experience supporting post-sale implementations or technology adoption highly desirable.
- Lean Six Sigma certification or equivalent a plus.
PM21Proudly, Standard Textile has earned a title of US Best Managed Company for the
sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.
