Territory Manager II - Philadelphia, PA / Southern New Jersey

TITLE: NAMER Territory Manager II

LOCATION: Philadelphia, PA / Southern New Jersey / Delaware

YOU ARE:

An incredible guide who can provide management and coaching support to employees to meet customer Service Level Agreements (SLAs). You have exceptional experience developing employees, promoting teamwork, and fostering open and effective communications, and can work effectively across organizations and with a number of different individuals.

Sound exciting (and just like you)? Then you may be a great fit as our newest Territory Manager II (TM II). In this role, you’ll effectively manage all district activities to ensure delivery of on-site support services, while also effectively controlling expenses and assets. What would drive you as a TM II? The desire to promote and improve customer and employee satisfaction.

What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

• Directly supervise 45+ employees including a TOS who will have some of those employees as direct reports, responding to customer opportunities, issues, and complaints in a timely manner.

• You’ll have complete leadership and supervisory responsibility for mentoring a TOS and all direct/indirect reports.

• Develop fantastic relationships with internal customers, working to advise them about service and service delivery, including maintenance agreements and SLAs.

• Perform root-cause analysis and preventive measures for repeat escalation situations. Because of your amazing skillset, you’ll also help solve escalations due to resource problems (such as disciplinary and soft-skills issues).

• Conduct hiring activities and monitoring of performance improvement issues, providing appropriate coaching and counseling to team members.

PEOPLE DESCRIBE YOU AS:

• A great manager and people-person who promotes effective communications, positive employee relations, and awesome teamwork.

• A stickler for record-keeping, which is a good thing because you’ll be tracking expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts).

• Remarkable at the performance management process, like setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules.

• Exceptional at working with others, able to establish on-going, open communications with different planners and coordinators. Which is great because you’ll be conducting individual and team meetings on a regular basis.

YOU HAVE:

• High school diploma or GED (though a Bachelor’s degree is preferred; equivalent experience or combination of education and experience will be considered on an exception basis.).

• Five to eight years of work experience in hardware and/or software support. Additionally, any previous experience as a group, team, or project leader, or other supervisory/leadership capacity in technical services or support is preferred.

• Local residence and living within your assigned service area, a valid driver's license, and authorization to work in the U.S.

• The willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen.

• A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs., and be open to prolonged travel as needed.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k