OverviewConstruction knowledge matters here, but it's a tool in service of the relationship, not the other way around.
What You'll Do & What to ExpectBe the Face of the Tenant Relationship- Serve as the tenant's primary point of contact from the earliest stages of their interest in a space, often before the lease is signed, all the way through store opening
- Set clear expectations early, communicate proactively, and anticipate needs before tenants have to ask
- Translate complicated construction, lease, and regulatory requirements into clear, actionable guidance for tenants and their teams
- Create a consistently high-touch experience that reflects what WS stands for
Coordinate, Expedite, and Drive Progress- Own the critical path for each tenant project, tracking milestones, surfacing risks early, and keeping all parties aligned and moving
- Be the person who follows up, connects the dots, and makes sure nothing falls through the cracks
- Coordinate across internal teams (leasing, legal, property management, design) and external parties (tenant architects, contractors, city agencies) to keep things moving
- Manage multiple projects at once without losing track of the details that matter
Own Landlord Work and Lease Execution- Draft and negotiate construction work letters (Exhibit B), clearly defining landlord and tenant responsibilities
- Develop and manage project budgets, tracking costs and keeping stakeholders informed throughout
- Oversee landlord deliverables so tenant projects don't get held up on our end
- Review and approve tenant construction plans for compliance with lease terms, WS design standards, and local regulations
- Track and communicate all critical lease milestones to make sure obligations are met and risks are caught early
- Visit sites regularly to monitor progress, stay close to the work, and keep relationships strong on the ground
- Maintain accurate, up-to-date project records in Salesforce so leadership and cross-functional teams always have visibility into deal status and progress
Be a Cross-Functional Partner- Work closely with the leasing team as a strategy partner, offering construction and deal-structuring insight early in the process to set tenants up for success before the lease is even signed
- Build strong working relationships across leasing, legal, property management, design, and finance so you can move quickly and get things done without a lot of friction
- Bring the right people into the room at the right time, and make sure nothing gets lost between teams
Solve Problems and Protect the Relationship- Spot construction and coordination risks before they become real problems, and work with tenants and contractors to get ahead of them
- Handle difficult conversations with professionalism and a genuine focus on finding solutions
- Keep leadership and cross-functional teams informed with clear, regular updates
- Help junior team members grow in both project execution and how they manage tenant relationships
Embrace and Apply AI in Your WorkWS is committed to staying ahead of how the industry works, and that includes how we work internally. In this role, you'll be expected to bring an active, curious approach to AI tools - not just as a productivity shortcut, but as a genuine way to serve tenants better and manage projects more effectively.
- Use AI tools to draft and refine tenant communications, work letters, project summaries, and status updates - freeing up more time for the high-touch relationship work that matters most
- Leverage AI to track project milestones, surface risks, and synthesize information across multiple simultaneous deals so nothing slips
- Apply AI-assisted research and document review to accelerate plan review, lease compliance checks, and permitting research
- Bring an AI-forward mindset to problem-solving: know when a tool can help you move faster and when human judgment and relationship IQ need to lead
- Stay current on emerging AI tools relevant to construction management, project coordination, and real estate operations - and share what you're learning with the team
RequirementsThe right person for this role is first and foremost a great communicator and relationship manager. Construction experience gives you the credibility and context you need, but what sets our best TCMs apart is the ability to manage people, timelines, and expectations well, especially when things get complicated.
- 7+ years of experience in tenant construction, project management, owner's representative, or construction coordination roles, ideally with landlord, developer, or OPM experience
- A track record of managing complex, multi-stakeholder projects while keeping everyone informed and aligned
- Strong written and verbal communication skills; you write clearly, run productive meetings, and know how to deliver hard news without damaging the relationship
- Highly organized with a disciplined approach to milestone tracking and follow-through
- Solid understanding of lease agreements, construction documents, work letters, and city/state permitting processes
- A genuine service mindset; you take pride in making a complicated process feel manageable for the people you're supporting
- Comfortable with ambiguity, competing priorities, and high-stakes tenant relationships
- Proficiency in Microsoft Word, Excel, and Project; experience with Salesforce or a similar CRM/project tracking tool is a plus, and familiarity with AutoCAD and cost estimating is helpful
- Demonstrated comfort with AI tools and a proactive approach to learning and applying new technology in your day-to-day work
- Ability and willingness to travel regionally and nationally
- Bachelor's degree in Engineering, Architecture, Construction Management, Business, or a related field preferred; equivalent experience welcomed
The expected salary range for this position is $110,000-$130,000 per year. Actual compensation will be based on factors such as skills, qualifications, experience, and location. This role is also eligible to participate in our annual bonus program.
