Inside the RoleThis position is the main point of contact to the TEM Integration Group for the DTNA Field Service organization in support of the upfit of TEM equipment onto DTNA chassis. This person will use documentation developed for Truck Equipment Manufactures to configure the vehicle to operate as needed to support the body's requirements, resolve electrical & electronic controls issues encountered during upfit, provide an escalation path into the engineering organization's subject matter experts and help direct DTNA field service to the sales and service organizations when needed.
Posting InformationWe provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
Position offers a salary range of $86,000 to $110,000 USDPay offered dependent on knowledge, skills, and experience.
Benefits include annual bonus program; 401k company contribution with company match up to 6%, as well as non-elective company contribution of 3-7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness; tuition assistance and volunteer paid time off, short-term and long-term disability plans.
What You Drive at DTNA- Act as the Primary escalation path for resolving Truck Equipment Manufacturers' issues while integrating controls onto DTNA trucks.
- Contact customers, Dealers, & TEMs through, email, phone, or online meetings.
- Use our Sales Force Ticketing system to receive requests for support, provide responses and maintain record keeping systems.
- Develop custom electrical solutions to meet customer's needs using, Diagnostic Link, CHEC & 3rd Party Powertrain software.
- Create and update guides and instructions to support our customer "Self Service" strategy.
- Escalation of questions and issues to Engineering Subject Matter Experts.
- Be the expert in the Software and Troubleshooting tools and information that TEMs and Dealer Technicians have at their disposal.
- Provide feedback to the Software Tools groups for improved customer experience.
- Provide feedback to engineering for improvement of current designs and to keep the "customer focus" for future designs.
- Advise Dealers and DTNA Sales groups on how to specifying vocational options that should be added to a truck order to optimize the efficiency of upfit during the TEM's production process.
- Be an advocate for TEMs' and customers' application specific needs within the Engineering organization.
Knowledge You Should Bring- Bachelor's Degree in Electrical Engineering and 2 to 4 years of experience or Associates Degree in Electronics Engineering with 6 years of experience.
- General Truck Knowledge
- Ability to work independently within guidelines and policies to solve problems of moderate complexity
- Provide informal guidance to new team members
- May lead projects or processes as required
Exceptional Candidates Might Have- Vocational Truck Experience in Operation and Applications
- DTNA Electronic control systems design experience including J1939 CAN based systems
- DTNA Service Organization network connections
- DTNA Electronic controls & software testing experience
#LI-CF1#LI-HYBRIDWhere We Work This position is open to applicants who can work in (or relocate to) the following location(s)-
Portland, OR US. Relocation assistance is not available for this position.
Schedule Type:Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
