Telephony Operator - TS/SCI w/Poly

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Network and Telecommunications

Job Qualifications:

Skills:
Customer Inquiries, Phone Services, Telecommunication Systems, Telephone System
Certifications:
None
Experience:
1 + years of related experience
US Citizenship Required:
Yes

Job Description:

Telephony Operator

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support.

Duties/Responsibilities
• Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.
• Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.
• Screen spam/prank calls and escalate to security services if necessary
• Track and log calls as necessary.

WHAT YOU'LL NEED TO SUCCEED

The Telephony Operator must have:
• Education: High School Diploma/GED
• Experience: 1+ years of related experience
• Security clearance level: TS/SCI w/poly
• US citizenship required
• Required Technical Skills:

• Familiarity working over the telephone.

• Preferred Skills:

• Experience routing customer issues efficiently

• Key Competencies:

• Excellent communication and customer service orientation.

• SHIFT: ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs

The likely hourly rate for this position is between $34.87 - $47.17. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Fort Meade

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.