Telephone Maintenance Technician

General Dynamics Information Technology, Inc.

$73K — $97K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of telecommunications and video systems experience
  • Strong technical skills in AVAYA and ZOOM platforms
  • Experience with IP telephony, PBX, and Digital Voice platforms
  • Exceptional communication and problem-solving abilities
  • Technical degree or training in an IT-related field preferred

Responsibilities

  • Analyze and modify telecommunications and video systems to maintain operational standards
  • Monitor telecommunications and vendor service operations
  • Conduct studies on systems usage and suggest improvements
  • Plan and execute moves and installations of telecommunications equipment
  • Test, adjust, and troubleshoot hardware as needed
  • Maintain records and generate reports on system operations
  • Train end-users on telecommunications and video system features

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Support for internal career mobility and growth
  • Opportunities for professional development and paid certifications
  • Paid vacation and holidays to support work-life balance
Full Job Description
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
Network and Telecommunications

Job Qualifications:

Skills:
Telecommunications, Telecommunication Systems, Video Systems
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No

Job Description:

Telecommunications Analyst

HOW A TELECOMMUNICATIONS ANALYST WILL MAKE AN IMPACT
  • Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
  • Monitors the operations of telecommunications and video systems and services of vendors.
  • Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
  • Plans, coordinates and performs all moves and installation of telecommunications equipment.
  • Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
  • Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
  • Provides end-user training of telecommunications and video features and functionality.


WHAT YOU'LL NEED TO SUCCEED:
• Education: Technical Training, Certification(s) or Degree: Degree in IT related field desirable.
• Required Experience: 3+ years of related experience
• Required Technical Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital Voice Platforms.
• Security Clearance Level: Agency specific - Public Trust
• Required Skills and Abilities: Communication and problem solving. After hours call out - support.
• Preferred Skills: Voice and Video technologies
• Location: On Customer Site: WJH Technical Center (FAA), Egg Harbor, NJ

GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
USA NJ Egg Harbor Township

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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