3 to 5 years of experience in telecom expense management or related fields
Knowledge of carrier billing for voice, data, and wireless services
Proven ability to manage multiple projects with competing deadlines
Strong multitasking skills and ability to prioritize effectively
Willingness to take on diverse tasks beyond core responsibilities
Proficient in Excel and data analysis
Excellent communication skills with clients and carriers
Legal authorization to work in the United States
Responsibilities
Lead end-to-end Telecom Expense Management (TEM) projects from kickoff to savings realization
Build and validate telecom inventories against carrier invoices
Audit invoices for errors and discrepancies
Manage billing disputes with carriers and track resolutions
Identify cost reduction opportunities and execute strategies
Support contract negotiations and renewals for better pricing
Coordinate carrier transitions and new service installations
Implement and configure TEM platforms and workflows
Track savings against targets and report to clients and leadership
Document processes and create repeatable playbooks
Adapt to additional tasks as business needs arise
Benefits
Competitive salary
Remote work
Monday through Friday schedule
Career development opportunities
Collaborative work environment
Full Job Description
Location: Remote (US BASED)
Role Summary
You will plan and deliver Telecom Expense Management (TEM) projects from kickoff through savings realization. This includes inventory cleanup, invoice audits, carrier disputes, contract optimization, and carrier migrations. You will be the main point of contact between clients, carriers, and our internal teams, and you will be accountable for timelines, budgets, and measurable savings.
Key Responsibilities
Lead end to end TEM projects, including scoping, planning, execution, and closeout
Build and validate telecom inventories of circuits, lines, devices, and contracts against carrier invoices
Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges
Manage billing disputes with carriers and track credit recovery to resolution
Identify and execute cost reduction opportunities such as service disconnects, plan right sizing, and carrier consolidation
Support contract negotiations, RFPs, and renewals to secure better pricing and terms
Coordinate carrier transitions, site cutovers, and new service installs
Implement and configure TEM platforms, approval workflows, and cost allocation structures
Track savings against targets and deliver regular status, risk, and savings reports to clients and leadership
Work with IT, finance, procurement, and carrier account teams to keep projects on schedule
Document processes and build repeatable playbooks for future engagements
Take on additional tasks and projects outside the listed duties as business needs arise
Qualifications
Required:
3 to 5 years of experience in telecom expense management, telecom procurement, IT project management, or a similar role
Working knowledge of carrier billing, including voice, data, wireless, and circuit services
Proven record of managing multiple projects with competing deadlines
Ability to multitask and manage several projects and priorities at once
Willingness to explore new areas and work outside your comfort zone, with a flexible, can do approach to tasks beyond your core responsibilities
Strong Excel and data analysis skills
Clear written and verbal communication with client executives and carrier representatives
Legal authorization to work in the United States
Preferred:
PMP, PMI ACP, or equivalent certification
Hands on experience with a TEM platform such as Tangoe, Calero, or similar
Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile
Background in a BPO, MSP, or telecom services environment
Experience with contract review and vendor negotiation
Benefits
Competitive salary
Remote work
Monday through Friday schedule
Career development opportunities
Collaborative work environment
If you meet the qualifications and are ready to join a growing team, we'd love to hear from you.
