Job Description:
Summary
The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team; Voice Facilities, UCaaS Platform and Phones and VOIP interface devices. They are also mentors to the
junior members of the team.
Essential Functions
- Support team members for all Tier 3 and 4 trouble escalations to lead troubleshooting, issue isolation, resolution and root cause analysis.
- Attend all Project Design meetings with peers, other IT Teams and Business Owners for initial discussions of new Projects involving the Enterprise Voice Team to determine all required engineering that will need to be provided by the Enterprise Voice Team. This position is integral to the success of the project
- Support all Projects from an implementation, testing and deployment perceptive working closely with assigned Project Manager (Internally and/or externally) this will encompass the Design, Testing and Deployment of those components supported by the Enterprise Voice Team. This position will also interface all other Internal IT departments as needed to implement these designs.
- Pursue relevant education to stay abreast of all new technological advancements on platforms support by the Enterprise Voice Team. Determine if new features of existing platforms due to manufacturers product evolution will allow for more robust platform and more end user features. Work with providers (existing or not) to see if their new technologies can be deployed enhance the Voice platform
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- PBX and Call Center support, Required
- troubleshooting skills, Required
- Effective interpersonal skills, Required
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required
- Must be self-starter and self-managed and work as part of a team as well, Required
- Strong verbal and written communication skills, Required
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required
- Detailed oriented with excellent follow-up practices, Required
- Must be organized, Required
- Strong initiative, Required
- Strong documentation skills, Required
- Enjoys learning, Required
- Open to new technology in near future, Required
Qualifications
- Bachelor's Degree in in related field, Preferred
- Associate's degree in OR equivalent 10 years’ experience focused on Telecommunications, Required
- 10 years or more in Telecommunications field with a concentration on VOIP / TDM Network Routing, PBX Support, IT Project Management, IT Budgets, Call Center Engineering, Required
- VoIP knowledge important Advanced, Required
- PBX knowledge important Advanced, Required
- Call center administration skills important Advanced, Preferred
Travel
Job Category
Telecom
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$90,000.00
Maximum Pay Range:
$100,000.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, to download the comprehensive benefits summary.
