Additional Information About the RoleBJC is hiring for a Technology Team Lead. We are looking for previous analyst experience. Epic Beaker certification is higly preferred.
OverviewRole PurposeUnder general direction, instructs, directs, and reviews the work of the team in accordance with project demands. Serves as the operational point of contact for the team and manages escalation of issues as needed. Supports the management of the timeline through break out plans.Epic or applicable certifications will be required within 6 months of hire.
ResponsibilitiesDetermines and delegates objectives and task responsibilities to individuals or teams - as appropriate. Sets the quality, performance and capability targets in line with organizational goals. Monitors performance and working relationships and provides effective feedback to address individual issues. Encourages individual development of skills and capabilities in line with team and personal goals. Facilitates the development of individuals by adjusting workload, targets, and team capacity.Ensures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities and reviews them regularly for effectiveness and efficiency.Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses metrics and reports on the performance of the incident management process.Leads the development of workforce plans to ensure the availability of appropriately skilled resources to meet organizational objectives and commitments.Ensures that all requests for support are dealt with according to set standards and procedures. Drafts and maintains procedures and documentation for applications support.Manages application enhancements to improve business performance.May be part of an after-hours on-call rotation.Minimum RequirementsEducationHigh School Diploma or GEDExperience5-10 yearsSupervisor ExperienceNo ExperiencePreferred RequirementsEducationBachelor's DegreeExperience10+ yearsSupervisor Experience< 2 yearsLicenses & CertificationsCert/Lic in Area of Expertise Benefits and Legal StatementBJC Total RewardsAt BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
