Technology Support Manager

Salary : $117,356.76 - $171,577.08 Annually
Location : Los Angeles, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: R9676A
Department: 82000 - COURT TECHNOLOGY SERVICES
Division: 82501 - CTS CMS APPLICATIONS EXEC STAFF
Opening Date: 10/08/2026
Closing Date: 10/29/2026 11:59 PM Pacific

Position Description
We are seeking an experienced Technology Support Manager to oversee the delivery of critical application and technology support services within a large and complex organizational environment. This role is responsible for leading day-to-day support operations, managing technical teams, and ensuring the timely resolution of incidents and service requests across business systems and applications. The ideal candidate will bring strong leadership, operational, and project management skills, with a proven ability to coordinate cross-functional teams, drive continuous service improvements, develop staff, and provide strategic recommendations that align technology support services with evolving business and organizational needs.
Key Responsibilities

• Technology Support Operations - Lead and oversee the support and maintenance of critical business applications and technology environments, ensuring reliable performance and service continuity within a large and complex organization.
• Team Leadership - Direct daily technology support operations by establishing work priorities, allocating resources, monitoring performance, and ensuring the effective delivery of support services.
• Staff Development - Manage, mentor, coach, and develop technical support staff while fostering professional growth, accountability, and high-quality customer service.
• Incident & Service Management - Oversee the intake, prioritization, escalation, and resolution of incidents and service requests to ensure timely response, effective routing, and restoration of services.
• Knowledge Management & Documentation - Maintain and enhance support documentation, operational procedures, and knowledge resources while analyzing trends to identify risks and opportunities for service improvement.
• Project & Systems Coordination - Lead technology projects and system configuration initiatives by coordinating efforts among technical teams, vendors, stakeholders, and business partners to achieve project objectives.
• Strategic Service Improvement - Evaluate support operations, recommend service enhancements, and provide strategic guidance to align technology support services with organizational priorities and evolving business needs.

The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.
This is an at-will managerial position. The Trial Court Employment Protection and Governance Act (SB 2140) authorizes the Court to exclude managerial employees from the employment protection provisions of the Act subject to meet and confer.
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.
SELECTION REQUIREMENTS

To qualify, you must meet one of the following options at the final filing date of this bulletin:

• OPTION I: 9+ years' experience in information technology support, including hardware and software.
• OPTION II: Associate's degree* in information technology, computer science, management information systems, or related field; -AND- 7+ years' experience in information technology support, including hardware and software.
• OPTION III: Bachelor's degree* in information technology, computer science, management information systems, or related field; -AND- 5+ years' experience in information technology support, including hardware and software.
• OPTION IV: Master's degree* in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in information technology support, including hardware and software.

*To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page.
Note: Credit for experience is based on a 40-hour workweek. Part-time experience is credited on a pro rate basis (e.g. working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.

DESIRABLE QUALIFICATIONS

• Demonstrated experience supervising or managing an IT support team, service desk, or comparable support team.
• Hands-on experience collaborating with vendors and technical teams to implement, configure, and optimize complex applications.
• Experience working with stakeholders and end users at all levels of an organization to support business and technology initiatives and ensure effective communication and alignment.
• Knowledge of tools such as ServiceNow, Azure DevOps, DynaTrace, Containers and Scripting.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked .
WHAT TO EXPECT AFTER APPLYING

This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:
EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.
ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Placement on an eligible list may not result in further consideration, only the most qualified candidates will be contacted for interviews. Other vacancies may be filled using this list.
Questions regarding this posting may be e-mailed to

Max Penate, Staffing Partner
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MegaFlex Benefit Plan
Benefits may be purchased using a tax-free monthly benefits allowance of 14.5% or 17% of the employee's monthly salary or $1,300.00, whichever is greater. The percentage is based on employee's years of service. If the monthly cost of the benefits selected is less than the monthly allowance, the employee receives the difference as additional taxable pay. For detailed plan information, click .

Insurance
The MegaFlex plan includes a robust range of insurance options, including medical, dental, disability, life, and AD&D insurance.

Flexible Spending Accounts
Employees may contribute up to $266 per month into a tax-free Health Care Spending Account and up to $400 per month tax-free into a Dependent Care Spending Account. The Court contributes up to $375 per month to the Dependent Care Spending Account.

Leave Benefits
Annual Leave - Instead of traditional sick and vacation leave, employees earn 10 days of annual leave per year and may buy up to 20 additional days of annual leave.

Holidays - 14 days per year.

Bereavement leave

Retirement
Savings Plan (401k) - Optional tax-deferred supplemental retirement plan that includes a County match up to 4% of employee's salary.Deferred Compensation Plan (457) - Optional tax-deferred supplemental retirement plan that includes a County match of up to 4% of employee's salary.

Retirement Pension Plan administered by the Los Angeles County Employees Retirement Association (LACERA).

If the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013, that person's pension will be limited under the Public Employees' Pension Reform Act (PEPRA). For these purposes, a "new member" is someone who first becomes a member of LACERA on or after January 1, 2013 - that is, someone first employed by the County on or after December 1, 2012 - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. For further information, visit .

Other Benefits:
The Commuter Benefit Plan (CBP) - Allows employees to pay for eligible public transit expenses using pre-tax dollars (up to IRS limits).

Employee Assistance Program (EAP)

Tuition Reimbursement - The Tuition Reimbursement Program provides eligible employees with tuition assistance (maximum $2000 per fiscal year) for courses toward a degree program at an accredited college and/or university. The program is intended to support the ongoing development of a highly effective workforce at the Court.
The information contained herein concerning the benefit package available to incumbents in this classification is based on an employee's appointment to a full-time, permanent position in the Court service in this class. The specific benefit package any individual employee may receive is subject to change based on that employee's particular employment status and payroll title.
01

INSTRUCTIONS: The information you provide on this application and supplemental questionnaire will be evaluated to determine your eligibility to participate in the next phase of the recruitment process. Please be as specific as possible and include all information as requested. A resume or a reference to a resume will not be accepted in lieu of a complete application and questionnaire, or considered in determining your eligibility to participate in the next phase of the recruitment process. Incomplete responses, false statements, omission of a material fact, or partial information can result in disqualification from the examination process.

• Please check the box to indicate you have read and understand these instructions.

02

EDUCATION VERIFICATION: If your qualifications include a degree, a legible copy of your diploma or transcripts (unofficial transcripts are acceptable), must be attached to the application to receive credit. You may also email a copy to mpenate@lacourt.ca.gov.

• Please check the box to indicate you have read and understand these instructions.

03

Describe your experience managing an IT support or service desk operation. Include team size, the number and types of users supported, technologies supported, and your specific leadership and management responsibilities. If no experience, indicate "N/A."
04

Provide an example of a time when you had to balance competing priorities with limited staff or resources. Explain how you determined the priority of work and describe the outcome. If no experience, indicate "N/A."
05

Describe your experience configuring, deploying, and troubleshooting custom software. Include your role and type of tools or techniques that you used. If no experience, indicate "N/A."
06

Describe a significant technology project or implementation that you led or managed. Include your role, key challenges you faced, and the outcome. If no experience, indicate "N/A."
07

Describe your experience coordinating with or managing technology vendors. Include how you ensured vendor accountability, quality, and compliance with organizational requirements. If no experience, indicate "N/A."
08

Describe how you use service-desk data, customer feedback, or other information to identify trends and improve services. If no experience, indicate "N/A."
Required Question