Profile Summary:

The Technology Specialist is responsible for the end-to-end delivery of the technical solutions provided to end users, ensuring the services are provided efficiently, effectively, and in line with Business expectations. The Technology Specialist performs the day-to-day delivery and performance, while participating in driving continuous improvement. They will act in partnership across the enterprise to successfully execute on behalf of the end users with our internal teams and external vendor partners. The Technology Specialist will also serve as an escalation point for end users when support items/platform issues are seen as unresolved per 'normal process'.

Profile Description:

• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations.
• Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task.
• Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires
• Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.
• Implement and maintain best practices, processes, and standards for service delivery.
• Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
• Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.
• Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.

Knowledge & Experience:

• 3-5 years of experience in service delivery, account management, or technical customer support related roles.
• Experience working in service delivery teams.
• Knowledge and experience of industry-standard service delivery methodologies is required
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• B.S or B.A preferred but not required.
• Securities / Financial Services industry experience required, broker-dealer experience preferred; minimum 1yr.
• FINRA licensure preferred

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$63,470 - $105,800 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused:
• Critical Thinking:
• Team Mentality:
• Business Acumen:
• Learning Agility:

Learn more aboutCritical Skills