Technology Operations Director

Position Summary:

The Technology Operations Director is responsible for ensuring RLF, FBF, and SAF have the technology, operations, and systems needed to support their missions.

Reporting to the Chief of Staff and Operations and serving as a member of the leadership team, the Technology Operations Director provides strategic leadership over information technology and cybersecurity, with a particular focus on building a vision for and moving large-scale technology and systems projects from concept to completion. The Director serves as a trusted advisor to the organization and its fiscally sponsored projects, bringing an operational and technology lens to organizational decision-making. They balance innovation, flexibility, and speed with security, discipline, and care, helping RLF grow and deliver complex grantmaking and fiscal sponsorship services, support a "remote-first" staff, and achieve programmatic outcomes.

This is a full-time, exempt position that can be performed remotely within the U.S. Travel is required quarterly for meetings, conferences, and staff retreats.

Duties Include:

Technology & Systems Leadership
• Serve as the organization's lead on major technology and systems initiatives.
• Develop and align long-term technology and operational goals and projects with organizational objectives and strategy; build the roadmaps, timelines, and change-management plans needed to deliver them.
• Serve as a cross-functional partner to other directors and fiscally sponsored project staff in selecting and utilizing tech platforms.
• Manage technology to support evolving business needs; maintain knowledge of emerging trends and tools to enhance productivity.
• Identify new operational system needs, including systems and processes to support connectivity in a remote-first workplace.
• Manage information technology contractors and support services.
• Oversee CRM/database (Salesforce) design, maintenance, and management, in partnership with the Director of Grants Management and the Director of Development.
• Advance the technological fluency of staff.

Cybersecurity and Risk Management
• Devise security policies, procedures, hardware, and software solutions to mitigate cybersecurity and other enterprise risks.
• Drive data privacy compliance and business continuity/disaster recovery planning.
• Advise organizational leadership on technology strategy, operational risk, and resource allocation.
• In compliance with RLF policies and procedures, perform technological tasks necessary for the protection of data.

Facilities Oversight
• Oversee staff managing the RLF satellite office in Sacramento and approximately five additional leases.
• Oversee staff managing co-working locations.
• Play a supportive role on staff retreats and other in-person connections.
• In collaboration with Human Resources, oversee RLF's health and safety programs.

Leadership & Cross-Functional Collaboration
• Provide oversight and management of RLF's technology and operations budget.
• Serve as a member of the organizational Leadership Team.
• Build strong working relationships across the organization to ensure technology and operational solutions serve the varied needs of each team.
• Act as a trusted advisor and translator between technical/operational teams and non-technical staff and leadership.

Qualifications:

Note: These qualifications are guidelines, not hard and fast rules, so if you have 75% of the qualifications listed, we encourage you to apply. Experience can include paid and unpaid experience, including volunteer work and lived experiences that helped you to build the competencies, knowledge, and skills needed for this position. Applying gives you the opportunity to be considered.
• 10+ years leading and managing technology and/or operations teams, with at least 5 years in a director-level or above role; nonprofit or mission-driven sector experience preferred.
• Demonstrated ability to move complex technology and systems projects from planning through implementation and adoption (e.g., ERP, CRM/Salesforce, financial systems, infrastructure migrations) at organizations of comparable size (50-200 staff) or larger.
• Experience leading the development and implementation of an organization-wide cybersecurity/data protection policy, with direct experience managing security incidents, vendor risk assessments, and compliance with relevant data protection standards.
• Hands-on experience evaluating and implementing enterprise software platforms, including grants management systems or other CRMs; Salesforce experience strongly preferred.
• 3+ years experience preferred working with a fiscal sponsor organization or comparable multi-entity structure, with direct exposure to how technology, operations, and facilities needs vary across sponsored projects with distinct programs, funding sources, and compliance requirements.
• Experience managing vendor relationships/contracts (IT, real estate, professional services) with demonstrated negotiation outcomes.
• Experience directly supervising staff and teams.
• Ability to handle sensitive personnel or organizational matters.
• Experience presenting to or advising senior leadership/board-level audiences.
• Experience operating in a remote-first or hybrid and growth-stage organization.
• A commitment to a work environment free from discrimination, where all team members feel welcomed, valued, and respected.
• Positive attitude and a commitment to being part of and building a positive work environment.

Compensation and Benefits:

The anticipated salary range for the Technology Operations Director is $180,000 - $210,000 annually. The final offer will depend on work location, experience, and job-related qualifications.

We have an alternate Fridays off work schedule and offer a comprehensive benefit package including medical, dental, and vision insurance, 401k plan with a 5% match, and generous paid time off. RLF also offers a technology allowance, student loan repayment assistance, the Calm app, mental health benefits and approximately 16 paid holidays per year.

To Apply:

Please provide a resume and cover letter explaining how your skills fit this position.

Recruitment Schedule

October 19th - Recruitment launches

November 2nd - Priority application deadline (applications received after this date may still be considered)

November 9th - Screening Interviews