DescriptionHiring Pay Ranges: $60,320.00 - $144,040.00 per year
- Technology Officer I - $60,320.00 - $88,400.00 per year
- Technology Officer II - $66,560.00 - $97,240.00 per year
- Technology Officer III - $80,080.00 - $118,040.00 per year
- Technology Officer IV - $88,400.00 - $129,480.00 per year
- Technology Officer V - $98,280.00 - $144,040.00 per year
- The hiring pay range for this position is commensurate with the level of relevant experience and education.
Health & Wellness Benefits (Subject to Eligibility Requirements)- Minimum 4 Weeks of Paid Time Off (PTO)
- 11 Paid Holidays
- Medical, Dental, and Vision Insurance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
- Company provided Life, AD&D, and Disability Insurance with supplementation options
- 401(k) plan with discretionary company match and profit sharing
- Discretionary annual bonus and employee referral incentives
- Employee Assistance Program (EAP)
- Tuition Reimbursement Program
Summary- Manage IT Support operation and personnel including on-site technicians at remote regions.
- Lead future development, enhancements and maintenance of call management/tracking systems and operating procedures.
- Manage PC building and staging as a part of the IT Support department.
- Oversee IT asset disposal, IT inventory management, Software license management, and device vulnerability remediations.
Essential Duties and Responsibilities- Maintain in-depth knowledge of PC hardware setup, installation and maintenance.
- Maintain in-depth knowledge of Microsoft Windows operating system, Office Suite, and 365 applications.
- Maintain practical knowledge of DNS, DHCP, Active Directory, and print sharing.
- Maintain in-depth knowledge of Windows and 3rd party patching solutions.
- Maintain in-depth knowledge of end user support for messaging technologies such as email and mobile device management.
- Maintain in-depth knowledge of tools utilized to manage and maintain end-user hardware.
- Maintain work schedule for all IT Support team staff, conduct performance reviews and actively take action on coaching opportunities for all team members.
- Maintain working knowledge of corporate ticketing system and any other tracking systems in use.
- Ambition to learn and use new software programs and tools, attending associated courses as deemed necessary or as assigned, sharing and showing to IT Support team where applicable.
- Maintain good organizational skills, communication skills, and troubleshooting ability, and coach those to the IT Support team.
- Willingness to follow instructions explicitly and ensure that the IT Support team does the same.
- Practice good reasoning ability and expressing a willingness to ask questions.
- Maintain alertness and ability to concentrate in and out of the office environment and for extended periods of time in some cases.
- Adherence to escalating problems to superiors in a timely manner, keeping them informed from open to close.
- Willingness to travel multiple days at a time and occasionally on a moment's notice.
- Install, configure, and setup PC equipment in office environments and banking centers.
- Install, configure, and maintain software on computers (desktops, laptops, tablets, etc.).
- Utilize and administer monitoring systems for hardware and software PC health, responding to alert conditions in accordance with established priority levels.
- Maintain daily, weekly, and monthly schedules for active and upcoming projects for the IT Support team, keeping direct manager aware of status as necessary.
- Identify and resolve service requests in a timely manner.
- Document all calls and problems using corporate ticketing and incident handling software.
- Attend all required meetings with adequate preparation, select delegate from team to fill in when absent.
- Maintain liaison with all IT division operations and services to keep abreast of policy and procedural changes; develop and review procedures for IT Support operating/procedure manuals.
- Complete all required courses and exams in a timely manner.
- Be accountable for the actions of assigned staff and functionality of assigned department, including adhering to SLA's.
- Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
- Other duties may be assigned.
Education and/or ExperienceTechnology Officer I- Minimum 4 years of experience with Microsoft Windows operating systems and Microsoft products (Office, Word, Outlook, Excel).
- High School graduate or equivalent, some college preferred; or equivalent combination of education and experience.
- Previous experience in banking industry preferred.
- Advanced knowledge in supporting end-users in a corporate environment.
- In-depth knowledge of PCs and peripherals running Microsoft Windows operating systems.
- Demonstrates foundational technical and problem-solving skills, effective communication, and dependable follow-through. Begins to demonstrate leadership through accountability, professional conduct, and willingness to assist others; seeks feedback and applies it to improve performance.
- Familiarity with meeting service level agreements.
Technology Officer II- 4-6 years of experience in enterprise end user support or a closely related technology discipline.
- Cursory knowledge of modern Microsoft products (Intune, SharePoint, Copilot, OneDrive, etc.)
- Preferred 0-2 years of previous supervisory experience of IT Support or technical staff.
- Ability to demonstrate strong troubleshooting and communication skills with increasing ownership of outcomes. Shows leadership by coordinating work across peers, mentoring or onboarding others, proactively escalating risks, and influencing stakeholders without formal authority.
Technology Officer III- 6-8 years of experience in enterprise end user support or a closely related technology discipline.
- Required 0-2 years of previous supervisory experience of IT Support or technical staff.
- In-depth knowledge of modern Microsoft products (Intune, SharePoint, Copilot, OneDrive, etc.)
- Demonstrates leadership expectations including coaching and developing others, setting and reinforcing standards, coordinating cross-team execution, and representing the team effectively with partners and vendors.
- Familiarity with developing and setting service level agreements.??
Technology Officer IV- 8-10 years of experience in enterprise end user support or a closely related technology discipline.
- Required 3 years of previous supervisory experience of IT Support of technical staff.
- Demonstrates the ability to drive outcomes across a diverse team via coaching, influence, and daily commitment.??
Technology Officer V- 10+ years of experience in enterprise end user support or a closely related technology discipline.
- 5+ years of experience managing personnel.
- Demonstrate strong strategic thinking backed by data-driven decision making.
- Ability to influence stakeholders, communicate effectively at the executive level, and deliver Board ready reporting.
Work Schedule: Monday - Friday, 8:00am - 5:00pm
Anticipated Date of Application Window Closure: 11/27/2026 (or until filled)
