5-7 years of experience in business process engineering or management
Proven ability to develop complex current-state and future-state process models
Strong knowledge of BPMN and structured process modeling methodologies
Experience in workflow analysis and process optimization
Ability to document technology dependencies in business processes
Familiarity with Lean Six Sigma or continuous improvement methodologies
Excellent analytical, problem-solving, and communication skills
Responsibilities
Develop comprehensive business process models connecting capabilities and workflows
Create and enhance process diagrams illustrating application interactions and user roles
Evaluate workflows to identify bottlenecks and opportunities for simplification
Identify automation opportunities to improve efficiency and outcomes
Map end-to-end user journeys and recommend improvements
Examine application workflows to simplify user experiences
Facilitate discussions with stakeholders to uncover process insights
Benefits
Collaborative work environment with cross-functional teams
Opportunities for professional development and continuous improvement
Access to advanced tools and technologies for process optimization
Engagement in enterprise-wide initiatives for operational excellence
Supportive culture that values innovation and efficiency
Full Job Description
Job Description How You Will Make An Impact
Develop comprehensive current-state and future-state business process models that connect business capabilities, operational workflows, and supporting technologies.
Create and enhance process diagrams that illustrate application interactions, system dependencies, user interfaces, data movement, user roles, and security considerations.
Evaluate existing workflows to uncover bottlenecks, redundant activities, unnecessary handoffs, and opportunities for process simplification.
Identify automation opportunities that reduce manual effort, improve efficiency, and strengthen business outcomes.
Map end-to-end user journeys across multiple applications, recommending ways to reduce complexity and improve the overall experience.
Examine individual application workflows to identify repetitive interactions, excessive navigation, and opportunities to simplify user experiences.
Develop and maintain standardized operating procedures, work instructions, and process documentation to support consistency and operational clarity.
Facilitate process discovery discussions with business stakeholders, technology teams, and architecture professionals.
Collaborate with Enterprise and Solution Architects to align process improvements with established technology standards and architecture principles.
Partner with Business Analysts to identify process measurement opportunities and support the definition of meaningful performance indicators.
Contribute a Business Architecture perspective to enterprise process improvement and operational excellence initiatives.
Requirements Do You Bring Proven Success in Business Process Modeling and Technology-Enabled Process Optimization?
Demonstrated professional experience in business process engineering, business process management, process analysis, or business architecture.
Hands-on expertise developing current-state and future-state process models, including complex, cross-functional workflows.
Strong knowledge of Business Process Model and Notation (BPMN) and structured process modeling methodologies.
Experience with business process mapping, workflow analysis, value stream mapping, and process optimization.
Ability to document technology dependencies within business processes, including applications, platforms, user interfaces, data flows, user roles, and security groups.
Experience identifying inefficiencies, non-value-added activities, process bottlenecks, and automation opportunities.
Understanding of user journey mapping and user experience improvement within enterprise applications.
Experience creating, standardizing, or improving Standard Operating Procedures (SOPs) and Work Instructions.
Familiarity with Lean Six Sigma, continuous improvement, or related process improvement methodologies.
Ability to facilitate discovery sessions and translate stakeholder input into clear, actionable process documentation.
Strong analytical thinking, problem-solving, communication, and stakeholder collaboration skills.
Ability to work effectively across business operations, enterprise architecture, solution architecture, and technology delivery teams.
