Business Analysis & Requirements Management- Lead discovery sessions, workshops, and stakeholder interviews to understand business processes, challenges, and opportunities for improvement.
- Gather, analyze, document, and validate business, functional, and technical requirements for ServiceNow enhancements and implementations.
- Develop and maintain process maps, use cases, business requirements documents, user stories, acceptance criteria, workflow diagrams, and field mapping documentation.
- Identify process gaps, inefficiencies, and opportunities to optimize workflows through ServiceNow capabilities and automation.
Solution Design & Process Improvement- Partner with business stakeholders, architects, and development teams to define scalable, supportable, and user-focused solutions.
- Evaluate solution alternatives and provide recommendations based on business value, user experience, platform capabilities, implementation complexity, and long-term maintenance considerations.
- Facilitate discussions to balance stakeholder needs, technical constraints, budget considerations, and delivery timelines.
Agile Delivery & Product Backlog Management- Support Agile and Scrum delivery processes, including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
- Create and manage Epics, Features, User Stories, and Acceptance Criteria to ensure development teams have clear and actionable requirements.
- Collaborate with Product Owners and development teams to prioritize work, manage dependencies, and monitor progress against project milestones.
- Maintain accurate project and sprint artifacts within Azure DevOps, ServiceNow Agile, or other project management tools.
Testing & Quality Assurance- Develop test plans, test scenarios, and validation criteria aligned with business requirements.
- Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), and production readiness activities.
- Document, track, and resolve defects while ensuring solutions meet business expectations and quality standards.
- Facilitate stakeholder signoff and approval processes prior to deployment.
Deployment, Change Management & Adoption- Support release planning and implementation activities for new functionality, enhancements, and platform updates.
- Develop stakeholder communications, release notes, training materials, and "What's New" documentation.
- Partner with business teams, support teams, and training resources to drive successful adoption of ServiceNow solutions.
- Assist with transition planning and operational readiness activities to ensure sustainable support after deployment.
Stakeholder Management & Communication- Build strong relationships across IT, Operations, and other business functions.
- Communicate project status, risks, dependencies, and recommendations to leadership and stakeholders.
- Influence decision-making through data-driven analysis and business case development.
- Facilitate discussions between technical and non-technical audiences to drive alignment and achieve desired outcomes.
Continuous Improvement & Platform Support- Identify opportunities to improve service delivery, user experience, and business processes through ServiceNow capabilities.
- Assist with analysis and prioritization of enhancement requests, incidents, and operational support issues.
- Stay current on ServiceNow capabilities, industry trends, Agile methodologies, and business analysis best practices.
- Support continuous platform maturity through governance, standardization, and process optimization initiatives.
Experience- 2+ years of Business Analysis, or related experience.
- Experience supporting enterprise applications, workflow platforms, or digital transformation initiatives.
- Experience with ServiceNow ITSM or other ServiceNow product suites preferred.
- Experience facilitating workshops, documenting requirements, testing, and supporting deployments.
- Experience managing testing and QA process.
- Experience working with both technical and business stakeholders on medium to large-scale projects.
- Prior experience in Agile software development environments preferred.
#LI-REMOTE
#LI-BS1
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits:Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $124,755.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.
Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
- Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
- Misrepresent or embellish qualifications, skills, or experience
- Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
