Bachelor's degree in IT, cybersecurity, computer science, or related field, or equivalent experience.
8+ years in enterprise mobility technologies and operations, with 3+ years in advanced engineering and troubleshooting.
Hands-on expertise in mobile device management, iOS/iPadOS, Android, BYOD containerization, and mobility security.
Experience in planning tests, evaluating products, documenting security findings, and providing actionable recommendations.
Responsibilities
Provide advanced engineering and escalation support for mobile device enrollment and compliance policies.
Configure and troubleshoot mobility technologies like MaaS360, Intune, and Apple Business Manager.
Engineer and maintain configurations for GFE and BYOD devices; manage patch impacts and updates.
Develop and execute various tests for devices and applications; document results and readiness recommendations.
Conduct regular security reviews and assessments of mobility technologies; document findings and remediation.
Implement device and infrastructure hardening using agency standards and NIST guidance.
Coordinate with CSIRT on malware incidents; support diagnosis and device wipes as needed.
Conduct vendor-neutral product research and prepare semiannual service recommendations.
Benefits
Comprehensive health insurance options.
Retirement savings plan with employer matching.
Professional development opportunities and training.
Flexible work arrangements and remote work options.
Full Job Description
Description
Technologist SME Position summary
Serves as the senior hands-on mobility engineering and technology advisory resource for Enterprise Mobility Support Services. Leads complex technical analysis, configuration engineering, testing, troubleshooting, security reviews, and evaluation of emerging capabilities. Works with the Systems Architect IV to implement approved designs and with operations and support teams to resolve difficult problems, improve service reliability, and provide evidence-based recommendations for advancing mobility services.
Salary up to:$ 230K Principal responsibilities
Provide advanced engineering and escalation support for device enrollment, provisioning, compliance policies, containerized applications, identity and access, synchronization, and interoperability across mobile platforms.
Configure, evaluate, and troubleshoot agency-approved mobility technologies, including MaaS360, Intune, Apple Business Manager, Samsung Knox Mobile Enrollment, and related Microsoft 365 and identity integrations.
Engineer and maintain approved GFE and BYOD device and application configurations; assess patch impacts, coordinate vendor release information, and implement approved updates through change management.
Develop and execute functional, regression, integration, performance, and user-experience tests for devices, applications, controls, patches, and infrastructure changes; document results and production readiness recommendations.
Perform programmatic security reviews at least every six months, detailed annual reviews associated with major operating system releases, and annual assessments of mobility technologies and services; document findings and recommended remediation.
Assess and implement approved device, container, and infrastructure hardening using applicable agency standards, DISA STIGs, CIS Benchmarks, and NIST guidance; provide technical evidence supporting authorization and continuous monitoring.
Coordinate immediately with agency CSIRT upon identifying malware or data spills; support diagnosis, scope analysis, and authorized selective or full device wipes, consistent with agency procedures and BYOD boundaries.
Conduct vendor-neutral product research, comparative evaluations, technical risk and end-of-support analyses, and pilots when authorized; prepare the semiannual service recommendations report and supporting technical briefings.
Analyze recurring incidents, platform data, and service trends to identify root causes and practical improvements; develop troubleshooting guides, SOP updates, knowledge articles, and technical training for support personnel.
Qualifications:
Bachelor's degree in information technology, cybersecurity, computer science, or a related field, or equivalent relevant experience subject to applicable labor category rules.
8 or more years supporting enterprise mobility technologies and operations, including at least 3 years performing advanced engineering, complex troubleshooting, technical assessments, or platform integration.
Deep hands-on expertise with mobile device management, iOS/iPadOS and Android, BYOD containerization, device compliance, mobile application integration, and mobility security.
Experience planning tests, evaluating products and technical claims, documenting security findings, remediating vulnerabilities, and communicating actionable recommendations to technical and management audiences.
Preferred qualifications:Direct MaaS360 and Intune experience; relevant endpoint, mobility, or cybersecurity certifications; scripting and automation skills; experience with federal security reviews and cross-provider incident resolution.
About ActioNet, Inc
ActioNet, Inc. is a provider of information technology services to the federal government and commercial clients. The company offers a range of services, including software development, cybersecurity, cloud computing, and data analytics. ActioNet has been recognized for its work in the federal sector, and has received numerous awards for its performance and customer service. The company is headquartered in Rockville, Maryland, and has additional offices in Vienna, Virginia, and Honolulu, Hawaii.
