DescriptionThe Senior Communications Technician will provide national telecommunications field support. This role requires a highly motivated individual, capable of working independent of direct supervision, to support communications systems across a large geographic area. This position will provide direct support of projects, system preventative maintenance, fault isolation and troubleshooting, and 24 hour on-call support. The technician will also provide support and first level training of field operations personnel. Responsibilities include, but are not limited to:
- Installation, configuration, maintenance and troubleshooting for Avaya Communications equipment, to include CM, Session Manager, System Manager, G430 and G450 media gateways, and Voicemail.
- Assist projects group with the implementation of project related systems.
- Direct local contractors engaged in the installation and maintenance of telecommunications systems.
- Provide support and first level training of field operations personnel.
- Act as first level liaison between field operations and the IT organization.
- Drive standards in the field and provide feedback to the communications engineering team.
- Work with carrier services on voice networks on installing, provisioning and troubleshooting voice and data infrastructures.
- Provide 24x7 on-call support.
- Travel up to 50%.
QualificationsThe successful candidate will meet the following qualifications:
- A high school degree or G.E.D. is required.
- An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required.
- A network certification such as a CCNA is a plus.
- 7+ years of experience in the installation and/or maintenance of Avaya telecommunications systems.
- The applicant should be able to utilize test equipment and software required to support Avaya telecommunications systems in the field.
- The applicant should also be proficient with Microsoft Word and Excel.
- Ability to work independently of direct supervision and prioritize assigned activities.
- Ability to interact with internal and external teams /clients to solve problems.
- Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.
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