OverviewWe are seeking a skilled and detail-oriented Technical Writer to join our Advanced Energy Technology team. As a Technical Writer at TRC Companies, you will play a crucial role in supporting the launch and implementation of multiple software products used by the TRC Advanced Energy Team to support utility clients. Collaborating closely with offshore and onshore development teams, onshore product management, services, and operations teams you will use your technical and business knowledge of customer software, utility processes, and energy efficiency to author engaging and effective training materials for internal and external users.
This role requires a strong understanding of technical concepts, excellent communication skills, and the ability to translate complex technical information into clear, concise, and user-friendly documentation.
The ideal candidate will have a background in the utility industry, demonstrate the ability to translate technical concepts into clear, accessible language, can work collaboratively in a team environment, and possess knowledge of agile methodologies, specifically Scrum. This role requires excellent communication skills and the ability to work effectively with both offshore and onshore teams.
Design, organize, and author new product training materials and technical support content for multiple software products, including Microsoft Dynamics 365, that are used by the TRC Advanced Energy Team to support utility clients. The individual will be responsible for creating high-quality technical documentation primarily for Dynamics 365 but also for other custom software products.
Technical writers plan, create, and maintain educational content as an integral part of both internal and external user experience. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that is useful to their audience.
Responsibilities- Gather and analyze technical and product information from product demonstrations, interviews, emails, meetings, or phone calls to document new or changing product functionality.
- Collaborate with development teams to gather technical information and understand the functionality of the custom software product.
- Conduct detailed analysis of business processes and workflows to determine the best ways to train new users to learn the platform.
- Work closely with onshore product management and operations teams to ensure documentation aligns with business requirements and user needs.
- Create, edit, and maintain key technical documentation, including user manuals and troubleshooting guides. Will also track, organize, and store other documentation including API documentation and release notes.
- Ensure all documentation adheres to company standards, is accurate, and is updated regularly to reflect changes in the software product.
- Develop and maintain templates and style guides to ensure consistency across all documentation.
- Conduct interviews with subject matter experts (SMEs) to gather insights and clarify technical details.
- Review and test the software product to gain firsthand knowledge and ensure documentation accuracy.
- Stay up to date with technologies and best practices to enhance the quality of documentation.
- Working with the Product Team, continuously assess the needs and challenges of the business end-users and use this information to improve and refine training materials and customer support materials.
- Implement and manage documentation workflows within an agile framework, ensuring timely updates and continuous delivery in sync with product delivery.
- Maintain a library of training and other documentation created, cataloging it for internal and/or external use.
- Monitor and evaluate the performance of the product training materials, soliciting feedback from teams and individual users to provide insights and recommendations for continuous improvement.
- Understand, support, and apply effective documentation development and maintenance practices, including the use and continuous improvement of stated processes, procedures, templates, and standards.
- Maintain strong and regular relationships with product management and support team to gather product and training feedback to incorporate into a continuous improvement process.
Qualifications- Bachelor's degree in Business Administration, Communications, Information Technology / Systems, Computer Science, or a relevant field.
- Proven experience as a Technical Writer (6 - 10 years), preferably in the software development or cloud computing domain.
- Strong technical background enabling you to provide clear and credible explanations of technical concepts and approaches to software end users.
- Must have experience with Agile and Scrum software development process, and software collaboration tools such as Jira, Confluence, Miro, and SharePoint.
- Expertise with Microsoft Word, and highly proficient with the rest of the Microsoft Suite, including Excel and PowerPoint.
- English language: Thorough knowledge of the English language as used in the United States, including grammar, spelling, and common usage.
- A solid understanding of how websites, web applications, APIs, databases, and the cloud function at a high level.
- Strong interpersonal skills, with the ability to lead and foster collaboration and communication across diverse teams both onshore and offshore.
- Excellent written and verbal communication skills, with the ability to effectively collaborate with stakeholders and articulate both product vision and granular product details.
- Effective planning and time management skills with a track record of following through on commitments and ability to manage multiple projects and priorities in a fast-paced
- Strong experience and familiarity with Microsoft Dynamics 365 strongly preferred.
- Experience documenting APIs, SDKs, and cloud-based software products.
- Familiarity with diagramming tools such as Microsoft Visio, Draw.io, etc. for creating system architecture diagrams.
- Certification in relevant industry-specific technologies and/or Software Technical Writing.
- Working knowledge of AI technologies, including automated data processing, machine learning, natural language processing, and computer vision.
Benefits*: TRC offers a competitive benefit package consisting of:
- Medical, dental, vision, and disability insurance.
- 401k package that includes both traditional and Roth IRA options and Company match.
- Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
- All full-time employees enjoy a minimum of 8 Paid Holidays per year.
- TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.
Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.
Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.
Salary RangeUSD $83,220.80 - USD $94,000.00 /Yr.
