Job Summary & ResponsibilitiesWe are seeking a skilled and detail-oriented
Technical Writer III to develop, maintain, and improve customer-facing technical documentation for complex hardware, software, and integrated systems. This role partners closely with engineering, product management, field service, and customer support teams to transform technical information into clear, accurate, and user-friendly documentation that supports customers throughout the product lifecycle.
The ideal candidate has experience creating documentation for technical products, managing multiple projects simultaneously, and working independently with subject matter experts to gather and communicate complex information effectively.
Key Responsibilities- Create, edit, and maintain technical documentation for external customers, including:
- Product manuals
- Software application guides
- Hardware installation and maintenance procedures
- Site preparation guides
- Upgrade and service instructions
- Crating and uncrating procedures
- Troubleshooting documentation
- Develop documentation for hardware, software, and system-level products while ensuring technical accuracy and consistency.
- Collaborate with engineers, product managers, field service personnel, and other subject matter experts to gather information and validate content.
- Independently research complex technical topics and translate them into clear, concise, and user-focused documentation.
- Create and maintain visual content, including:
- Screenshots
- Digital photographs
- Process flow diagrams
- Technical illustrations
- System architecture diagrams
- Manage multiple documentation projects and deliverables within established timelines and priorities.
- Ensure documentation complies with company standards, style guides, templates, and documentation best practices.
- Review, edit, and proofread content to maintain a high level of quality, consistency, and accuracy.
- Contribute to continuous improvement initiatives for documentation processes, tools, templates, and content management practices.
- Support document release and revision control processes for electronic documentation distribution.
- Periodically travel to customer sites, manufacturing facilities, and internal teams to gather information and support documentation activities.
Qualifications- Bachelor's degree in Technical Communication, English, Journalism, Engineering, Computer Science, or a related field; equivalent experience will be considered.
- 7+ years of professional technical writing experience supporting engineering, software, hardware, or other highly technical products.
- Demonstrated ability to create customer-facing documentation for complex technical systems.
- Strong writing, editing, proofreading, and organizational skills with exceptional attention to detail.
- Experience interviewing subject matter experts and converting technical concepts into user-friendly content.
- Proficiency with technical publishing and documentation tools such as:
- Adobe FrameMaker
- Adobe Acrobat
- Microsoft Office Suite
- Screen capture and image editing applications
- Ability to work independently with minimal supervision while managing multiple priorities and deadlines.
- Strong interpersonal and communication skills with the ability to collaborate across functional teams.
Preferred Qualifications- Experience documenting semiconductor, manufacturing, automation, industrial equipment, or enterprise software products.
- Familiarity with content management systems, version control processes, or structured authoring methodologies.
- Experience creating and editing technical graphics and illustrations.
- Knowledge of documentation standards, style guides, and information architecture best practices.
- Experience working in a global environment and supporting international customers.
Travel Requirements- Ability to travel domestically up to 10% of the time, with additional travel as business needs require.
Compensation & Growth• Base Salary Range:
$71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications.
- Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
