Full Job Description
Amazon Commissioning (ACx) is seeking an innovative and analytical Technical Training Specialist who will be responsible for shaping the onboarding, training, and career development of the Americas (AMER) ACx team. The ideal candidate should be able to work in a cross functional, fast-paced environment; has training development, program management and communication skills.
As a Technical Training Specialist, you will be responsible for creation and execution of an accelerated roadmap to support all AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business need. The role demands excellent verbal and written communication skills, strong presentation skills and proficiency with Microsoft Office Suite and related program software.
Key job responsibilities
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
Leads with a data-focused approach to evaluate current technical team skill sets, existing training resource quality, and new training resources to continually raise the "bar" for each team role at each level
Conduct skill assessments of team members - directly and in partnership with team managers - to develop targeted training curriculums for all Cx team roles
Develops and implements recorded training and experiential training on technical systems and specialty components
Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs
Supports weekly onboarding and new hire equipment setup calls and related support
Writes narratives to communicate training mental model and changes needed to be made to it
About the team
The ACx team is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers, Mechanical Engineers, Controls Engineers, Architectural Engineers, Project Managers, Operators and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs, operational functionality and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency, recording metrics of manufacturer/contractor/equipment issues pre-PFHO, and identifying opportunities for all our peers and customers.
The Commissioning Engineers (CxE) provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents, lead Factory Witness Testing (FWT), and manage third-party commissioning vendors in the performance of onsite pre-functional, functional, and integrated systems testing. They take Ownership of their projects' successes by Diving Deep to resolve technical issues and having Bias for Action to address everchanging schedule and coordination demands onsite. Additionally, CxEs communicate lessons learned and continuously collaborate on program improvements.
BASIC QUALIFICATIONS
- 3+ years of Microsoft Office products and applications experience
- Experience with Learning & Development and course facilitation
- Experience in a training role, including technical training
- 3+ years of designing and developing IT or technical training materials and content experience
- Bachelor's degree or equivalent
- 5+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Experience with graphic training systems and multimedia content creation
- Experience with Learning Management Systems (LMS) administration and reporting
- Experience with technical writing and instructional design
- Experience developing or delivering training programs across multiple sites or regions
- Experience working cross-functionally across several teams both technical and non-technical
- Bachelor's degree in engineering, management, or technology, or Master's degree in Electrical or Mechanical Engineering
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 118,200.00 - 160,000.00 USD annually
