6356
Job Location: Racine - Wisconsin - United States
Category: Dealer and Customer Service
Job Type: Full Time
Working Mode: Hybrid
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Job PurposeThe
Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
- Provide expert technical advice to dealership service department personnel and Field Service team members,
- Provide input to improve reliability and serviceability of CNH Construction products, and
- Provide input to improve service information & technical training content based on experience with troubleshooting the product(s).
This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.
Key ResponsibilitiesJob duties include:
- Assist CNH dealers or CNH Field Service team members to resolve complex customer issues using personal knowledge, experience, and available reference sources.
- Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
- Striving to maximize customer uptime by providing the complete, correct response on first interaction.
- Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
- Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
- Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
- Becoming a "product expert" on assigned products.
- Other duties as assigned.
Experience RequiredA qualified candidate will have:
- Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience
- Technical experience relating to diagnostics of mobile equipment in one or more areas: mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
- Desire to support dealership and customer operations.
- Excellent written and oral communication skills.
- Excellent time management skills.
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Preferred QualificationsThe preferred candidate will have:
- Experience with remote support
- Experience with dealership service department activities
- A working knowledge of construction products and applications
Pay TransparencyThe annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We OfferWe offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
