Accenture

Technical Support Lead

Accenture • $103K — $196K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3 years in IT, cybersecurity, or CNO software
  • 3 years managing Linux systems
  • Networking knowledge (TCP/IP, virtualization, cloud architecture)
  • Experience with automation/scripting (PowerShell, Ansible, Terraform)
  • Familiarity with service desk tools (JIRA, ServiceNow)
  • Experience with knowledge management systems (Confluence, GitLab)
  • DoD 8570 IAT Level II Certification or higher

Responsibilities

  • Implement and maintain cyber security measures including IDS/IPS
  • Perform hands-on management of virtualization/cloud architectures
  • Optimize resources on AWS and Microsoft Azure
  • Streamline processes to enhance system reliability
  • Integrate security practices into deployment workflows
  • Ensure compliance and risk mitigation in IT operations

Benefits

  • Wide variety of benefits including health and wellness
  • Flexible work options
  • Opportunities for professional development
  • Access to a large network of professionals
  • Contributions to community and charitable initiatives
Full Job Description
Accenture Federal Services is seeking a Technical Support Lead to join our team and support our client in the Columbia, MD area.

As an IT Operations specialist, you will oversee the management and security of complex IT environments, ensuring the seamless operation of Linux systems and cloud-based infrastructures.

What you'll be doing:
  • Implementing and maintaining robust cyber security measures, including the deployment and monitoring of network-based Intrusion Detection and Prevention Systems
  • Hands-on work with virtualization technologies and the architecture of both cloud and data center environments
  • Managing and optimizing resources across platforms like Amazon Web Services and Microsoft Azure
  • Streamline processes and enhance system reliability
  • Integrate security and operational best practices into continuous deployment workflows
  • Ensuring compliance and risk mitigation across all IT operations

What you'll need:
  • 3 years of experience in general IT, cybersecurity, CNO software or security research
  • 3 years of experience managing Linux Systems
  • Experience with networking (e.g.: TCP/IP, virtualization, cloud/data center architecture)
  • Experience with automation and scripting tools (e.g.: PowerShell, Ansible Playbooks, Terraform, AWS CloudFormation, BASH, etc.)
  • Experience with Service desk tools (e.g.: JIRA, Redmine, ServiceNow, etc.)
  • Experience with knowledge management system (e.g.: Confluence, GitLab, etc.)
  • DoD 8570 IAT Level II Certification or Higher

Bonus Points if you have:
  • Experience with DevOps pipeline tools (e.g.: Jenkins, Git, Docker, etc.)
  • Experience working in cloud environments
  • Experience with NIST Risk Management Framework Processes
  • Ability to adapt to evolving technologies, proactively identify vulnerabilities, and implement solutions that align with organizational objectives

Clearance:

Must have an active TS/SCI level clearance and a willingness to sit for a polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$103,200-$196,400 USD

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ

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