Hubbell Inc

Technical Support Engineer- Westbury, NY

Hubbell Inc • $90K — $125K *
Westbury, NY 11590In-Person
Technical Services
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • B.S. in Electrical Engineering or Associate Degree in Electrical/Electronic Engineering.
  • 3+ years of experience in technical or engineering roles.
  • Familiarity with communication protocols like Modbus, IEC 61850, DNP, and BACnet.
  • Strong customer service skills, specifically in technical contexts.
  • Proficient in troubleshooting product and application issues.
  • Knowledge of power systems and metering applications with a grasp of industry standards.
  • Excellent analytical, diagnostic, and troubleshooting skills.

Responsibilities

  • Provide advanced technical support to customers using remote tools, phone, and email.
  • Diagnose complex hardware and application issues to reduce downtime for customers.
  • Prioritize and triage incoming support cases for timely resolutions.
  • Act as a liaison between customers and internal teams like Engineering and R&D.
  • Support engineering initiatives by reproducing issues and validating solutions.
  • Manage RMAs with careful analysis and communication with customers.
  • Facilitate startup and commissioning of new installations, offering remote support.

Benefits

  • Competitive benefits package.
  • Opportunities for training and personal development.
  • Exposure to cutting-edge technologies in the electrical engineering field.
  • Chance to work closely with engineering and product management teams to drive improvements.
Full Job Description
Job Overview

The Technical Support Engineer provides The Technical Support Engineer provides advanced technical and product support to customers, ensuring timely resolution of complex product and application issues. This role focuses on troubleshooting, issue investigation, and customer communication, working closely with Field Service, Engineering, and Product teams. The Technical Support Engineer plays a key role in maintaining high customer satisfaction, improving response times, and providing critical product feedback to support continuous improvement.

Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $90,000-$125,000 annually and offers a competitive benefits package.

#LI-KR

A Day In The Life

Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by:
  • Provide advanced technical and product support to customers via remote tools, phone, email, and on-site support as needed
  • Troubleshoot and diagnose complex hardware, firmware, and application issues to minimize customer downtime
  • Triage incoming support cases, prioritize issues, and ensure timely resolution or escalation
  • Serve as a technical liaison between customers, Engineering, R&D, Product Management, and Field Service teams
  • Support engineering investigations by reproducing issues, collecting data, and validating corrective actions
  • Coordinate and manage RMAs, including failure analysis and customer communication
  • Facilitate efficient startup and commissioning of new installations, including remote commissioning support
  • Review and create technical documentation such as troubleshooting guides, FAQs, application notes, and procedures
  • Provide structured feedback on product performance, defects, and enhancement opportunities
  • Train customer personnel on equipment operation, maintenance, and safe work practices
  • Participate in support case reviews and contribute to process and product improvement initiatives


What will help you thrive in this role?

Skills / Qualifications
  • B.S. in Electrical Engineering or an Associate Degree in Electrical/Electronic Engineering.
  • Minimum 3 years of experience in related technical or engineering roles.
  • Working knowledge of industry communication protocols such as Modbus, IEC 61850, DNP, and BACnet.
  • Excellent customer service experience in related businesses and customers
  • Experience with troubleshooting product and application issues
  • Understanding power systems, metering applications, industry standards, and electrical equipment.
  • Excellent analytical, diagnostic, and troubleshooting abilities.
  • Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

About Hubbell Inc

Hubbell Incorporated is an American company that designs, manufactures, and sells electrical and electronic products for non-residential and residential construction, industrial, and utility applications. Hubbell was founded by Harvey Hubbell as a proprietorship in 1888, and was incorporated in Connecticut in 1905. It is ranked 602 by Fortune. The company’s reporting segments consist of the electrical segment and the Power segment. Hubbell’s manufacturing facilities are located in the United States, Canada, Switzerland, Puerto Rico, Mexico, the People's Republic of China, Italy, the United Kingdom, Brazil and Australia and maintains sales offices in Singapore, China, India, Mexico, South Korea, and countries in the Middle East. Hubbell was previously headquartered in Orange, Connecticut, and has now moved its headquarters to Shelton, Connecticut. Hubbell Inc. assisted Allied efforts during World War II by manufacturing military vehicle electrical circuits, battery-charging systems for M4 Sherman tanks, power jacks for test meters, vacuum tube sockets for radio communications, and a line of electrical and electronic connectors for aircraft. Hubbell Inc. is in List of S&P 400 companies having stocks that are included in the S&P 400 stock market index, maintained by S&P Dow Jones Indices.
Learn more about Hubbell Inc
Size
18,300 employees
Market Cap
$12.6 billion
Industry
Manufacturing & Automotive
Net Income
$351.2 million
Founded
1888
5 Year Trend
+3.7%
Revenue
$4.1 billion
NASDAQ
HUBB
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Hubbell Inc

More Technical Services Jobs

Find similar Technical Support Engineer- Westbury, NY jobs:

NationwideWestbury, NY