Full Job Description
Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we're looking to add a Technical Support Engineer to the team.
Please note: This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team.
You will:
- Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
- Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
- Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
- Contribute towards building a great company.
Your team will:
The Technical Support Engineer team is responsible for resolving clients' technical support tickets while delighting our clients with excellent customer service.
About you:
- Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.
- Comfortable talking to customers over video conferences.
- Bachelor's degree or equivalent
- 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
- History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
- Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
- Experience with advertising or marketing technology, or SaaS support.
- Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).
- Resourcefulness. We don't have all the answers, but you'll need to find them.
- Great communication skills with external customers and internal stakeholders.
- The ability to respond promptly and follow through on projects to completion.
- The ability to work and succeed in ambiguous situations with little direction.
- A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.
- Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.
- Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.
Preferred Skills:
Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed.
This is a hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock.
The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Benefits:
- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead.
More about us:
LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles-one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
