Job Summary & ResponsibilitiesPosition Summary:
The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.
Roles and Responsibilities:
• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods of time
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
QualificationsRequired Education and Experience:
• Proficient in Microsoft Office products
• Familiar with PC's and have a strong troubleshooting background
• Ability to travel both domestically and internationally and have a current Visa or entry permission
• 40% travel required
• Minimum 5 years of experience in Field Support Service
• BS in an electronics discipline or equivalent military experience in a technical field
• Outstanding verbal and written communication skills necessary
Compensation & Growth• Base Salary Range:
$83,360.00 - $125,040.00, offered in good faith and based on experience, location, and qualifications.
- Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
