Job Description:Microchip Technology Inc. has a Technical Staff Engineer-Applications (Software/Firmware) opening in Houston, TX. The successful candidate will be working closely with the product development, validation, marketing, and sales teams to provide world-class technical customer support for the Datacenter and Server products. This will include assisting in design wins, supporting customer product ramp & production, documenting complex systems issues, and working with development teams to resolve issues in a timely manner. These activities require the ability to work and gather information across functional groups, external customers, and product programs to determine the optimal solutions for our North American and International customers.
Responsibilities:- Support SAS/SATA Protocol and RAID controller embedded firmware, OS drivers, and management software
- Support PCIe, security, and encryption technologies
- Work closely with Tier 1 OEMs and their ODMs to define requirements, assisting in design wins, manage deliverables and support initial system bring-up to full production
- Work independently, and in a team environment
- Root cause & document customer issues in a timely manner independently or by leading a cross-functional team
- Develop and review customer level documentation including user guides, release notes, technical product training, and application notes
- Understand customer requirements and drive them through the project management process
- Provide training as needed to end customers and to MCHP FAEs.
- Travel within North America and internationally, as needed, to work at customer sites to debug firmware and software.
Requirements/Qualifications:- Bachelor's degree in Electrical Engineering or Computer Science with 12.5+ years of relevant industry experience.
- Extensive understanding of SAS/SATA, SCSI, PCIe, RAID, CXL, NVMe, and other storage related technologies
- Strong technical leadership and teamwork
- Strong verbal and written communication skills with customer facing experience and presentation skills
- Strong software/firmware development and debug skills
- Experience with debugging Linux/Windows Operating System drivers and applications
- Highly structured programming skills in C, C++, and TCL/TK or other scripting language
- Experience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipment
- Independent but also works effectively with cross-functional teams and across multiple geographical locations
- Must demonstrate initiative and be self-motivated
- Creative with attention to detail
- Ability to multi-task and still meet deadlines
- Provide customer and field engineer support as needed
Additional Desired Skills: - Experience with RISC, MIPS, ARM based embedded processors
- Experience with storage accelerators
- Experience with AI/ML, deep learning, and natural language processing
- Hardware and chip development/debug skills
- Experience with high speed debug equipment like oscilloscopes, DCAJ and BERT
- Experience working with Marketing and Sales teams
- Experience in the Storage Industry
- TCP/IP knowledge/experience
- Local Area Networking experience
- Experienced with Storage management (MCTP, BMC, etc.)
- Experience in SW/FW development with light weight embedded kernels (ThreadX, VxWorks, eCos, etc.)
- Strong debugging skills and experience with kernel (Windbg), EJTAG, serial port, Greenhills Debugger
- Understanding of server BIOS functionality and device drivers
- Experience with server/storage firmware and software
Travel Time:0% - 25%
Physical Attributes:Feeling, Handling, Hearing, Reaching, Seeing, Talking, Works Alone, Works Around Others
Physical Requirements:10% Standing, 10% Walking, 80% Sitting, 100% Inside-MF 8-5PM
